Education Programs & Client Success Coordinator

Oxford Learning Stoney Creek; Ottawa; On-site; CAD 30,000 - 33,000; Full time

Benefits offered by this job

Ongoing training opportunities

Frequent check-ins and feedback

Company growth opportunities

Job summary

An educational institution is seeking a dedicated and detail-oriented Education Coordinator for a full-time role in Ottawa. The successful candidate will manage client accounts while fostering strong relationships and ensuring effective communication. Responsibilities include coordinating project timelines and analyzing client feedback. Ideal qualifications include a Bachelor's degree and strong customer service skills, as well as experience in project management. The position offers $22.00 to $24.00 per hour, with 35-37.5 hours per week from Monday to Friday, including some evenings and Saturday availability.

Qualifications

• Completion of a Bachelor's degree or equivalent required.
• Strong customer service and sales skills to build rapport with clients.
• Experience in project management and managing multiple tasks.
• Excellent written communication skills for reporting and client communications.

Responsibilities

• Serve as the main liaison between clients and internal teams.
• Manage client accounts, onboarding new clients and maintaining relationships.
• Coordinate project timelines, deliverables, and resources.
• Analyze client feedback and data for service improvement.
• Assess and program students, writing and delivering reports.

Skills

Customer service skills

Communication skills

Project management

Data analysis

Education

Bachelor's degree or equivalent

Tools

CRM tools

Job description

An educational institution is seeking a dedicated and detail-oriented Education Coordinator for a full-time role in Ottawa. The successful candidate will manage client accounts while fostering strong relationships and ensuring effective communication. Responsibilities include coordinating project timelines and analyzing client feedback. Ideal qualifications include a Bachelor's degree and strong customer service skills, as well as experience in project management. The position offers $22.00 to $24.00 per hour, with 35-37.5 hours per week from Monday to Friday, including some evenings and Saturday availability.