Branch Manager, Commercial Insurance

BrokerLink; Town of Hinton; On-site; CAD 80,000 - 120,000; Full time

Job summary

A leading insurance brokerage firm seeks a Permanent Full-Time Branch Manager for the Alberta Prairie Region. The role involves leading a team, driving growth, and ensuring exceptional customer service. With a commitment to employee development and a supportive work environment, this position offers competitive salary and benefits, including flexible work arrangements and professional growth opportunities.

Benefits

Flexible health and dental insurance benefits

Personal spending allowance for a healthy lifestyle

RRSP with company matching

Employee Share Purchase Plan (TSX: IFC) with matching

Dress for your day policy

Competitive salary with bonus opportunities

Employee discounts, including Apple, Bell, Rogers, and more

Paid time off: personal days, volunteer days, exam/study leave, jury duty, starting at 3 weeks of vacation annually

Recognition as one of Canada's best employers (e.g., Kincentric 2024)

Qualifications

• Leadership and management experience in insurance brokerage.
• Proven ability to lead engaged teams across multiple locations.
• Experience in a hybrid work environment.

Responsibilities

• Build and lead a highly engaged team.
• Drive growth and deliver exceptional customer experience.
• Oversee recruitment and staffing of the team.

Skills

Leadership

Communication

Negotiation

Analytical skills

Problem-solving

Education

College or university degree

Insurance Designation (CAIB, CIP, FCIP, AIIC, RIBO, or AIC Level 2)

Job description

Being a part of BrokerLink means you embody our core values: act with integrity, respect others, maintain a customer-driven mindset, strive for excellence, and show generosity. These values underpin our diversity and inclusion initiatives, fostering a respectful and inclusive work environment.

We seek like-minded individuals committed to providing exceptional customer service and demonstrating professionalism.

We invest in our team members because your success is our success. Our mission, “we’re here to help people,” motivates us to retain talented individuals long-term. We aim to bring out the best in each team member, offering numerous growth opportunities within a supportive environment. With over 200 offices across Canada, we also offer flexible work arrangements.

We are hiring a Permanent Full-Time Branch Manager for the Alberta Prairie Region, responsible for overseeing Account Executives and Account Managers in our Commercial Insurance Department.

As part of our employee promise, here are some benefits of working with us:

• Flexible health and dental insurance benefits
• Personal spending allowance for a healthy lifestyle
• RRSP with company matching
• Employee Share Purchase Plan (TSX: IFC) with matching
• Dress for your day policy
• Competitive salary with bonus opportunities
• Employee discounts, including Apple, Bell, Rogers, and more
• Paid time off: personal days, volunteer days, exam/study leave, jury duty, starting at 3 weeks of vacation annually
• Recognition as one of Canada's best employers (e.g., Kincentric 2024)

Role Responsibilities

• Build and lead a highly engaged team
• Drive growth and deliver exceptional customer experience
• Develop business strategies with management and peers for outperformance
• Implement plans leveraging team talents and regional collaboration
• Promote growth and brand awareness through marketing initiatives
• Oversee recruitment and staffing of the team
• Manage, coach, and develop team members, including regular one-on-one meetings and succession planning
• Create and execute Engagement Action Plans to motivate staff and communicate company objectives
• Ensure service quality standards are met
• Enhance customer experience through tools and programs
• Resolve service and sales issues, following up on escalated client concerns
• Maintain strong relationships with insurer partners
• Assist in preparing and monitoring branch operating and expense budgets

Candidate Requirements

• Leadership and management experience in insurance brokerage
• Proven ability to lead engaged teams across multiple locations
• Experience in a hybrid work environment
• Insurance Designation (CAIB, CIP, FCIP, AIIC, RIBO, or AIC Level 2) required
• Customer-focused mindset (internal and external)
• Strong communication and negotiation skills
• Team player and collaborator
• College or university degree or equivalent work experience
• Experience managing projects with multiple stakeholders
• Analytical and problem-solving skills to develop organizational solutions
• Willingness to travel within the region as needed