Data & Reporting Specialist

Manulife; Waterloo; Hybrid; CAD 61,000 - 103,000; Full time

Job summary

An innovative financial services provider is seeking a passionate Analyst for Operational Insights Enablement. This role is pivotal in transforming data into a strategic asset, leveraging technical expertise and strong communication skills. You'll lead the development of BI solutions, ensuring data quality and governance while collaborating with diverse teams. The ideal candidate will possess a solid understanding of data analysis, ETL processes, and visualization tools, driving impactful change within the organization. Join a forward-thinking company that values accountability, innovation, and teamwork, and be part of a culture that empowers you to grow and succeed.

Benefits

Health Insurance

Dental Insurance

Mental Health Support

Vision Coverage

Short- and Long-term Disability Insurance

Life Insurance

Paid Time Off

Retirement Savings Plans

Wellness Benefits

Employee Assistance Programs

Qualifications

• 3-5 years of relevant work experience in data roles.
• Strong proficiency in data analysis and technical acumen.

Responsibilities

• Lead development of operational insights solutions including ETL and data modeling.
• Establish standards for data ingestion, modeling, and reporting.

Skills

Data Analysis

SQL

ETL

Data Visualization

Python

C#

VB

Change Management

Communication Skills

Leadership

Education

Undergraduate Degree in a Quantitative Discipline

Tools

Power BI

Job description

Manulife’s Global Wealth & Asset Management (Global WAM) segment has embarked on an exciting journey that is transforming the organization by harnessing the power of data and related analytics. This transformation is a key strategic enabler and we are looking for individuals who are passionate about joining the team that will lead this journey.

We have an exciting opportunity for an individual who is passionate about harnessing the power of data and brings to the table robust technical expertise coupled with strong communications skills.

The Chief Data Office in close partnership with key business stakeholders, Global WAM Operations and Information Services will support the transformation of the organization to ensure data is leveraged as a strategic asset supporting our business goals. The group’s objectives include:

• A single, central source for data which is easy to access and describes how the data was obtained
• Data quality continually monitored and accuracy improved
• Common standards and policies for data governance
• Flexible reporting tools to access data and adapt to changing business or regulatory requirements

The Analyst, Operational Insights Enablement, will be a key member of a team of data professionals responsible for establishing and driving the successful implementation of BI and reporting solutions in Manulife’s Global WAM segment. They will bring together their technical expertise, business knowledge and communications skills to enable deployment and usage of these solutions for GWAM.

Responsibilities:

• Lead development and deployment of operational insights solutions, including data sourcing, ETL, data modelling and data visualizations
• Apply change management principles and utilize appropriate messaging/positioning to ensure solutions are well governed and successfully adopted by all levels of stakeholders
• Establish standards and documentation related to data ingestion, modelling and reporting
• Support development related to the technical capability established in our data quality solution, including troubleshooting issues, process or model automation and expanding functionality or reporting
• Support the processes related to the adoption of the segment’s data quality monitoring program, including stakeholder engagement, translation of business data quality requirements into SQL code and relevant change management activities to ensure sustained process adoption

Leadership:

• Promote organizational excellence through development of a culture of accountability, innovation and teamwork
• Build strong employee involvement, engagement and collaboration within and across teams
• Play role of change agent across the organization
• Utilize innovative approaches to solve business data problems
• Strong service orientation
• Take personal accountability for issue resolution and instill accountability within their team members

What are we looking for

• Undergraduate degree in a quantitative discipline
• 3-5 years of relevant work experience
• High business and technical acumen; ability to quickly learn about the business or technologies and apply knowledge to achieve team outcomes with positive attitude and strong work ethic
• Strong proficiency in data analysis, with broad understanding of data foundationally and technically
• Hands-on experience creating solutions leveraging a variety of technologies
• Experience in data ETL, data modeling, database and query language (e.g., SQL, PL/SQL), programming languages (e.g., C#, VB, Python) and subsequent data visualization (e.g., Power BI)
• Experience bridging the business and technology worlds with the ability to effectively collaborate across teams to achieve desired outcomes
• Ability to constructively challenge and influence stakeholders
• Tenacity to push past challenges while maintaining focus on the objective is essential
• Strong leadership, communication, and presentation skills

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-WAM

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail] .

Primary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$61,350.00 CAD - $102,250.00 CAD

If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.