Quality Assurance Analyst, Integrated Solutions

Brookfield Renewable Partners L.P.; Gatineau; On-site; CAD 60,000 - 95,000; Full time

Job summary

An established industry player in renewable energy is seeking a proactive Quality Assurance Analyst to join their dynamic team. This role is crucial in ensuring the quality of the ServiceNow platform, focusing on IT service management features. As part of a collaborative environment, you will engage in QA planning, execution, and reporting, while also creating essential documentation and facilitating workshops. With a commitment to diversity and inclusion, the company offers a supportive culture that values personal and professional growth. If you are driven, analytical, and eager to contribute to impactful projects, this opportunity is perfect for you.

Benefits

Competitive salary

Bonus structure

Health benefits program

Defined contribution pension plan

Access to a modern gym

Bike storage

Healthy snacks and drinks

Qualifications

• 3-5 years of QA experience in testing and documentation roles.
• Thorough understanding of QA methodologies and processes.

Responsibilities

• Conduct QA planning, execution, and reporting activities.
• Quality control for the ServiceNow platform focusing on ITSM features.
• Create and maintain reference documentation for users.

Skills

Quality Assurance

Analytical Skills

Communication Skills

Collaboration

Problem Solving

Multi-tasking

Self-driven

Education

Bachelor’s degree in Business

Diploma in Information Technology

Diploma in Computer Science

Tools

ServiceNow

Knowledge Management Systems

Job description

Quality Assurance Analyst, Integrated Solutions

Job Category: IT Analysis & Design

Requisition Number: BUSIN005063

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• Posted: April 3, 2025
• Full-Time
• On-site

Locations

National Capital Region
41 Rue Victoria
Gatineau, QC J8X 2A1, CAN

Brookfield Renewable is one of the core businesses under Brookfield Corporation (“Brookfield”), one of the world’s leading alternative asset managers. Brookfield Renewable is one of the world’s largest owners, operators, and developers of renewable power, with $102 billion of power assets under management. Our portfolio of hydropower, wind, utility-scale solar, distributed generation, and storage assets extends across North America, South America, Europe, India, and China, totaling almost 33,000 megawatts of capacity, and over 7,000 generating facilities globally.

Come Join Us

At Brookfield Renewable, we attract and retain high-performing individuals who are interested in making an impact, driving meaningful change and being part of a fast-paced and collaborative environment. Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture.

About the Role

Brookfield Renewable is seeking an initiative-taker Quality Assurance Analyst with 3-5 years of experience delivering QA activities following established methodologies, standards, and processes. The Quality Assurance Analyst will join our growing Business Services Group IT (BSG IT), reporting to the Manager of Integrated Solutions. This is a strategic role which will contribute to capital investment projects delivery to our North American business. Responsibilities will include but are not limited to: quality control for the ServiceNow platform with a focus on the ITSM module features; creating knowledge base documentation; creating QA documentation and artifacts including test plans and test cases; conducting QA planning, execution, and reporting; ensuring that testing adheres to audit standards; coordinating UAT activities across different teams; and producing end-user reference documentation.

Key Responsibilities

• Conduct QA planning, execution, and reporting activities for BSG IT.
• Work closely with project managers and business analysts to deliver projects on time, budget, and scope.
• Quality control for the ServiceNow platform with a focus on the ITSM module features (Incident, change, service request, knowledge, ...).
• Create knowledge base documentation as required, for ServiceNow operations as well as project activities.
• Create or review test plans, test cases, and test schedules to meet business, system, and user requirements, as well as identify existing or potential issues and risks.
• Track and report across all projects the status of test execution, defect tracking, UAT activities, and identified issues.
• Ensure testing complies with audit standards and gather appropriate evidence for ITGC SOX audits when required.
• Develop and implement quality standards and processes.
• Engage in cutover and release activities as necessary, including activities related to the ServiceNow platform.
• Facilitate workshops with stakeholders and end-users.
• Create and maintain reference documentation for users.
• Work closely and collaboratively with internal and external stakeholders.

Knowledge and Experience Required

• Bachelor’s degree or Diploma in Business, Information Technology, Computer Science, or related discipline.
• Thorough understanding of QA methodologies and processes.
• Minimum of 3 years of QA experience in a testing and documentation role.
• A good understanding of technical and non-technical concepts and ability to effectively communicate these concepts to various stakeholders.
• Experience with the ServiceNow platform.
• Experience with knowledge management systems.
• Previous experience in compliance, risk management or privacy, an asset.
• Excellent relationship-building skills at all levels.
• Ability to multi-task, identify priority assignments and put plans in place to complete deliverables on time.
• Facilitates collaboration and conflict resolution.
• Strong analytical and critical thinking skills.
• Dynamic, self-driven and self-learner.

Note: Offices continue to be central to collaboration and Brookfield’s identity. This position requires the employee to be on-site for a minimum of 4 days to perform most effectively.

Working here, you will enjoy:

• We work to recognize you in meaningful, personalized ways including a competitive salary, bonus structure, a health benefits program, and defined contribution pension plan.
• Our spaces are open, dynamic, and collaborative, giving you access to different businesses and teams. For your wellbeing, our building is equipped with a modern gym, bike storage, and healthy snacks and drinks.
• We cultivate a culture where we invest in your growth and development.

Diversity & Inclusion

Brookfield Renewable embraces and promotes the principles of diversity, equity, and inclusion. We welcome and encourage applications from all qualified candidates, including women, Indigenous peoples and other persons of all races, ethnic origins, religions, abilities, sexual orientations, and gender identities and expressions. We also provide accommodation during all parts of the hiring process, upon request. If contacted to proceed to the recruitment process, please advise us if you require any accommodation.