Customer Service Representative-Remote (Bilingual: French / English)

Concentrix Trust & Safety; Regina; Remote; Full time

Job summary

A leading company is seeking a Customer Service Representative to work remotely, providing bilingual support in French and English. The role involves assisting customers with inquiries and technical issues while maintaining a high standard of service. Competitive wages and benefits are offered.

Benefits

Paid training and performance incentives

Employee referral bonuses

Retirement plan

Paid time off

Health insurance

Employee assistance programs

Health and wellness programs

Mentorship

Diversity initiatives

Qualifications

• At least 1 year of customer service experience.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Help customers resolve basic technical issues.
• Track, document, and retrieve information in databases.

Skills

Bilingual: French / English

Multitasking

Strong computer navigation skills

Education

High school diploma or GED

Job description

Job Title: Customer Service Representative - Remote (Bilingual: French / English)

Job Description

Le représentant du service à la clientèle à distance (bilingue : français/anglais) travaille à domicile et interface avec les clients via des appels entrants/sortants et/ou via Internet. Ce poste assure le service client et la résolution des problèmes et questions courants concernant les produits et/ou services du client. (Les anciens combattants sont encouragés à postuler.)

The Customer Service Representative-Remote (Bilingual: French / English) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding clients products and/or services. (Military veterans are encouraged to apply.)

Requirements:

• Must speak both French and English fluently
• At least 1 year of customer service experience
• High school diploma or GED
• Quiet, distraction-free environment at home
• Proficiency in multitasking
• Willingness to learn new technologies
• Strong computer navigation skills and PC knowledge
• High-speed internet and a smartphone

Responsibilities:

• Provide inbound customer support using a call flow guide in the preferred language
• Help customers resolve basic technical issues
• Track, document, and retrieve information in databases
• Maintain knowledge of client products/services, such as smartphones, tablets, computers, and wearables
• Offer additional products/services
• Deliver expert customer experiences with a smile

Benefits:

• Competitive starting wage between $16 and $25 per hour
• Paid training and performance incentives
• Employee referral bonuses
• Retirement plan, paid time off, health insurance, and employee assistance programs
• Health and wellness programs, mentorship, and diversity initiatives

If you are interested in this opportunity, please apply today to join a diverse team committed to exceptional customer service and personal growth.