Customer Service Agent - (Remote / Full-time / Overnight / No Calls)

Seedbox Technologies; Canada; Remote; Full time

Job summary

Join a forward-thinking company as a Customer Service Agent, where you will provide exceptional support to clients through email and chat, ensuring their needs are met efficiently. This remote position offers a flexible schedule, a welcoming environment, and opportunities for growth. With a competitive salary and additional perks like a comprehensive insurance plan and performance bonuses, you'll be part of a dynamic team dedicated to making a difference in customers' lives. If you're passionate about customer service and ready to take on new challenges, this role is perfect for you!

Benefits

Flexible work environment

Quarterly performance bonus

Comprehensive insurance plan

Remote work location

Access to telemedicine program

Time-off program including vacation days

Qualifications

• Excellent English written skills; French is a plus.
• Strong customer service background with a positive attitude.

Responsibilities

• Engage with clients via email and chat to resolve issues.
• Capitalize on sales opportunities through genuine interactions.

Skills

English written skills

Customer service experience

Computer savvy

Multitasking

Punctuality

Job description

Customer Service Agent - (Remote / Full-time / Overnight / No Calls)

Join to apply for the Customer Service Agent - (Remote / Full-time / Overnight / No Calls) role at Seedbox Technologies

Customer Service Agent - (Remote / Full-time / Overnight / No Calls)

Join to apply for the Customer Service Agent - (Remote / Full-time / Overnight / No Calls) role at Seedbox Technologies

Seedbox is looking for a full-time customer service agent for our overnight shift. As a customer service agent, you will champion our brand, and support Seedbox in achieving their business goals by engaging with clients to help them find resolution to their issue swiftly and efficiently.

A notable aspect of this role is that the customer service phone lines are already closed by the time the night shift starts, which means that you’ll only have to handle client inquiries via emails and chats exclusively. How sweet is that!

The ideal start date for this position is as soon as possible according to the availability of the selected candidate.

You Are Perfect For This Position If You

• possess excellent English written skills (French and other languages are an asset)
• are available to work 4 days / week for a total of 40 hours, Friday, Saturday, Sunday and Monday from 10 p.m. to 8 a.m. EST
• are available for remote training from 9 a.m. to 5 p.m. EST Monday to Friday for a duration of 4 to 6 weeks before transitioning into the above-mentioned shift
• have a good work from home setup such as a designated private & quiet area, high speed hard-wired internet and a webcam for training and meetings
• have a great track record within a customer service environment and find sales fun and motivating
• are computer savvy and comfortable working between different software, websites and on multi screens at the same time
• are able to manage multiple responsibilities simultaneously (chat / email)
• you can type fast enough to keep up with multiple conversations
• are familiar with online streaming services and web browsers
• are known for your punctuality and positive attitude.
  
  

Seedbox Offers You In Return

• an open-minded, diverse and welcoming environment to learn and grow in
• a base salary of $16.50 plus a $0.50 night premium per hour
• a robust commission and sales incentive plan
• a quarterly performance bonus
• a remote work location
• a comprehensive and flexible modular group insurance plan for which we pay between 55 % to 90 % of the premium depending on your plan selection
• a group RRSP with an employer contribution of up to 3%
• access to a robust telemedicine program (online clinic)
• a time-off program that includes vacation days, personal days and sick days
• and much more.
  
  

Concretely, Your Daily Responsibilities Will Be To

• engage and build relationships via live chat, and email (inbound upselling, product recommendations, billing inquiries, basic technical assistance, and more)
• use your expertise and genuine interaction to capitalize on sales opportunities
• offer customized solutions to keep our customers satisfied and increase retention
• work as a team to achieve goals and ensure high levels of service and quality.
  
  

Our Recruitment Process Is

• You let us know that you are interested by applying
• We contact you to get to know each other through a short phone call
• You meet with the hiring manager
• You join our team and invite your friends to join our great community!
  
  

A Little Free Advice

Don't miss this opportunity. This is a position in which you can actively make a difference not only in our customers' lives but towards the achievement of Seedbox’s business goals. You will have the opportunity to learn about our business and grow within Seedbox.

Oh, And One Other Little Thing

No need to run out to buy a suit or iron your pants. The entire hiring process is done remotely, and as far as we're concerned, wearing pants is optional in virtual conferences.

OK, Last Thing

If you're not sure if you meet the qualifications and you think you won't apply despite your interest, apply anyway! We don't hire around keywords. We hire real people who have a voice we want to hear. Technical skills can be learned!

P.S. - Share this offer. Don't worry about your current friend or colleague stealing this job. We have plenty of openings right now, and we know how to be opportunistic when it comes to finding a place in our community for nice, talented people.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Internet Publishing

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