Sr. Business Analyst

delaPlex; Montreal; On-site; CAD 80,000 - 110,000; Full time

Job summary

A leading technology consulting firm in Montreal is seeking an experienced Business Analyst to drive enterprise system integration projects. The ideal candidate will have a strong background in requirements elicitation, documentation, and stakeholder engagement, particularly in loyalty programs and CRM systems. You will work closely with diverse teams to ensure solutions meet business expectations and contribute to impactful change management efforts. If you are analytical, detail-oriented, and possess excellent communication skills, we invite you to apply.

Qualifications

• 8+ years as a Business Analyst in enterprise system integration.
• Experience with loyalty programs and CRM systems preferred.

Responsibilities

• Conduct workshops and interviews to gather requirements.
• Prepare high-quality artifacts including BRDs and user stories.
• Act as the primary liaison between business and technical teams.

Skills

Business Process Reengineering

Analytical Skills

Communication

Problem Solving

Education

Certified Business Analysis Professional (CBAP)

Agile / Scrum certifications

Tools

JIRA

Confluence

ADO

Job description

At Delaplex, we believe true organizational distinction comes from exceptional products and services. Founded in 2008 by a team of like-minded business enthusiasts, we have grown into a trusted name in technology consulting and supply chain solutions. Our reputation is built on trust, innovation, and the dedication of our people who go the extra mile for our clients. Guided by our core values, we don’t just deliver solutions, we create meaningful impact.

Key Responsibilities :

Requirements Elicitation Analysis :

• Conduct workshops, interviews, and discovery sessions to gather and refine business, functional, and non-functional requirements.

Current and Target State Analysis :

• Analyze the current loyalty systems' business processes, integrations, and data models. Contribute to designing the future-state business workflows post-merger.

Documentation and Communication :

• Prepare high-quality artifacts including business requirement documents (BRDs), user stories, use cases, process flow diagrams, and acceptance criteria.

Stakeholder Engagement :

• Act as the primary liaison between business teams, product owners, architects, and technical teams across the 27+ product groups in the Best Western ecosystem.

Data Analysis and Mapping :

• Understand the loyalty programs' data structures (Oracle databases with SystemID segregation) and contribute to data mapping, migration planning, and validation.

Solution Validation :

• Support user acceptance testing (UAT) by defining test scenarios, reviewing test scripts, coordinating defect triaging, and validating that delivered solutions meet business expectations.

Change Management Support :

• Assist in impact analysis for system changes and ensure effective change communication and stakeholder buy-in.

Skills and Qualifications

Experience :

• 8+ years as a Business Analyst in enterprise system integration or modernization programs.
• Prior experience with loyalty programs, CRM systems, or hospitality domain preferred.Strong background working with applications in legacy Java (JBoss, Struts, Spring) and modern AWS-based cloud platforms is a plus.

Technical Skills :

• Proficiency in requirements management tools (e.g., JIRA, Confluence, ADO).

Ability to understand APIs, data flows, and integration designs.

• Hands-on experience creating process models, UML diagrams, and data mapping sheets.
• Familiarity with IAM models, API Gateways, serverless architectures, and microservices concepts desirable.

Business Skills :

• Expertise in business process reengineering, gap analysis, and user journey mapping.
• Strong analytical, problem-solving, and critical thinking abilities.

Soft Skills :

• Excellent verbal and written communication.
• Ability to influence, negotiate, and drive consensus across diverse stakeholders.
• High attention to detail and ownership mindset.

Preferred Certifications :

• Certified Business Analysis Professional (CBAP) – IIBA (preferred)
• Agile / Scrum certifications (CSM, CSPO, SAFe BA Certification)