Ecommerce Platform Operations Lead (Hybrid)

adidas; Canada; Hybrid; CAD 138,000 - 159,000; Full time

Benefits offered by this job

Health and dental benefits

Retirement Savings Plan with employer

Education assistance program

Fitness reimbursement program

Annual bonus

Paid vacation time

Service Awards

Parental leave top-up

Job summary

adidas Canada is seeking a Platform Operations Manager to bridge business and tech teams, optimize ecommerce operations, and drive digital platform excellence. You will oversee platform enhancements, governance, and data accuracy while supporting global initiatives to improve the consumer journey.

The role requires 3–4 years in ecommerce or digital environments, 2+ years in leadership, and strong analytics with tools like Adobe Analytics, Amplitude, or Grafana. A hybrid work model is offered.

Qualifications

• University degree in CS, business, marketing, or related field.
• 3–4 years in ecommerce, retail, or digital environments.
• 2+ years in leadership within a high-volume online environment.
• Experience with web analytics tools: Adobe Analytics, Amplitude, Quantum Metrics, or Grafana.
• Proficiency with Microsoft Excel, Word, and PowerPoint.

Responsibilities

• Lead platform enhancement initiatives with local and global partners.
• Evaluate business needs, develop recommendations, and prioritize opportunities with measurable impact.
• Align stakeholders on objectives, timelines, and outcomes.
• Collaborate across functions to deliver platform improvements that support strategic goals.
• Serve as primary contact for operational escalations and ensure timely resolution.
• Oversee promotional campaign execution from configuration to launch and validation.
• Monitor platform performance across conversion, checkout, payment, and fulfillment.
• Partner with technology teams to accelerate issue resolution and maintain platform stability.
• Ensure accuracy and governance of ecommerce data, configurations, and settings.

Skills

Leadership

Analytical thinking

Ecommerce expertise

Stakeholder communication

Project management

Cross-functional collaboration

Education

University degree in Computer Science, Business, Marketing, or related field

Tools

Adobe Analytics

Amplitude

Quantum Metrics

Grafana

Microsoft Excel

Job description

adidas Canada is seeking a Platform Operations Manager to bridge business and tech teams, optimize ecommerce operations, and drive digital platform excellence. You will oversee platform enhancements, governance, and data accuracy while supporting global initiatives to improve the consumer journey.

The role requires 3–4 years in ecommerce or digital environments, 2+ years in leadership, and strong analytics with tools like Adobe Analytics, Amplitude, or Grafana. A hybrid work model is offered.