Manager, Digital Operations

adidas; Vaughan; Hybrid; CAD 100,000 - 115,000; Full time

Benefits offered by this job

Health and dental benefits

Retirement Savings Plan with employer

Education assistance program

Fitness reimbursement program

Annual bonus

Vacation time increases with service

Service Awards & Service Time Off

Parental leave top-up

Hybrid work policy

Job summary

adidas Canada is seeking a Platform Operations Manager to connect business and technology teams, optimize eCommerce operations, and shape the future of our digital platforms. You will represent the local market, influence global initiatives, and ensure seamless consumer journeys across platforms.

You will lead enhancement initiatives, monitor performance across key metrics, and collaborate with global teams to deliver measurable business value.

Qualifications

• University degree in Computer Science, Business, Marketing, or a related field.
• 3–4 years in eCommerce/retail/digital business environments.
• 2+ years in a leadership role within a high-volume online environment.
• Experience in order management, technical issue resolution, or product management is a plus.
• Working knowledge of web analytics tools such as Adobe Analytics, Amplitude, Quantum Metrics, or Grafana.
• Experience using Microsoft Excel, Word, and PowerPoint.

Responsibilities

• Define, measure, and optimize KPIs with business and technology teams.
• Use data to identify trends, opportunities, and areas for improvement.
• Lead platform enhancement initiatives with local and global partners.
• Align stakeholders on objectives, timelines and outcomes.
• Collaborate across functions to deliver platform improvements.

Skills

Communication

Analytical thinking

eCommerce platforms

Explain technical concepts

Organization

Education

University degree in Computer Science/Business/Marketing

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION

Join our team as a Platform Operations Manager and play a key role in delivering exceptional digital experiences for millions of consumers. In this role, you will connect business and technology teams, optimize eCommerce operations, and help shape the future of our digital platforms. You will represent the local market, influence global initiatives, and ensure every platform enhancement contributes to a seamless consumer journey and strong business performance.

BUSINESS KPI DEFINITION & OPERATIONAL EXCELLENCE

• Partner with business and technology teams to define, measure, and optimize key performance indicators that drive success.
• Use operational insights and performance data to identify trends, opportunities, and areas for improvement.
• Support the development of best practices, governance standards, and monitoring frameworks across global platforms.
• Enhance workflows, business rules, and platform configurations to improve operational effectiveness.

ENHANCEMENT & INITIATIVE MANAGEMENT

• Lead platform enhancement initiatives and operational projects with local and global partners.
• Evaluate business needs, develop recommendations, and prioritize opportunities with measurable impact.
• Align stakeholders on objectives, timelines, and expected outcomes.
• Collaborate across functions to deliver meaningful platform improvements that support strategic goals.

PLATFORM MONITORING & OPERATIONAL SUPPORT

• Serve as the primary contact for operational escalations, ensuring timely resolution of issues impacting the business or consumer experience.
• Oversee promotional campaign execution from configuration and testing through launch and validation.
• Monitor platform performance across key metrics, including conversion, checkout, payment processing, and fulfillment.
• Partner with technology teams to accelerate issue resolution and maintain platform stability.
• Ensure accuracy and governance of critical eCommerce data, configurations, and operational settings.

SUBJECT MATTER EXPERTISE & STAKEHOLDER ENGAGEMENT

• Act as the go-to expert for eCommerce platform capabilities, processes, and enhancements.
• Collaborate with local and global teams to shape platform improvements and deliver business value.
• Share knowledge, document best practices, and contribute to operational excellence across the organization.
• Identify opportunities to expand platform functionality and improve the consumer experience.

KNOWLEDGE SKILLS AND ABILITIES

• Excellent communication and presentation skills with the ability to engage diverse audiences across a global organization.
• Strong analytical thinking with the ability to turn data into actionable insights.
• Knowledge of eCommerce platforms, digital operations, and online consumer journeys.
• Ability to simplify technical concepts and communicate them effectively to non-technical stakeholders.
• Strong organizational skills with the ability to manage multiple priorities and deliver results in a fast-paced environment.

REQUISITE EDUCATION AND EXPERIENCE MINIMUM QUALIFICATIONS

• University degree in Computer Science, Business, Marketing, or a related field, or an equivalent combination of education and experience.
• 3 to 4 years of experience in eCommerce, retail, or digital business environments.
• 2+ years of experience in a leadership capacity within a high-volume, consumer-facing online environment.
• Experience in order management, technical issue resolution, or product management is a plus.
• Working knowledge of web analytics tools such as Adobe Analytics, Amplitude, Quantum Metrics, or Grafana.
• Experience using Microsoft Excel, Word, and PowerPoint.

WHY JOIN US

This is an opportunity to shape the digital consumer experience, collaborate with talented teams around the world, and influence the future of one of the world's most recognized sports brands. Your expertise will help deliver innovative solutions, optimize platform performance, and create meaningful impact for athletes and consumers everywhere.

adidas offers a robust and progressive range of benefits, including: health and dental benefits, including prescription drug coverage, out of country coverage, short and long-term disability, basic life and AD&D insurance, and an Employee & Family Assistance Program. Employees are able to enroll in adidas’ Retirement Savings Plan with employer match. Qualifying employees are eligible for our education assistance program and fitness reimbursement program.

Employees are eligible to earn an annual bonus based on both company and personal performance. We recognize the commitment of our employees by increasing vacation time with length of service. We also offer Service Awards & Service Time Off during milestone years, paid bereavement leave, and parental leave top-up to eligible employees.

At adidas we offer a Hybrid work policy which requires attendance in the office Monday through Thursday, with the flexibility to work remotely on Friday each week. For work requiring a high degree of collaboration or an in-person presentation, in-office attendance is required even on Friday. The is a remote role.

The anticipated low and high end of the base pay range for this position is $100,000-$115,000. Actual salary will be based on various factors, such as a candidate’s experience, qualifications, skills and competencies, proficiency for the role.

Though our teammates hail from all corners of the world, our working language is English.

adidas is an equal opportunity employer. We encourage applications from all qualified candidates, including those with Disabilities, and will accommodate applicants’ needs, upon request, throughout all stages of the recruitment and selection process. If selected to participate in an interview, accommodations will be made available on request. Please inform the Recruiter of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially

AT ADIDAS WE HAVE A WINNING CULTURE

BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE’S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.

• COURAGE:Speak up when you see an opportunity; step up when you see a need..
• OWNERSHIP:Pick up the ball. Be proactive, take responsibility and follow-through.
• INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
• TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
• INTEGRITY: Play by the rules. Hold yourself and others accountable to our company’s standards.
• RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.

At adidas, we strongly believe that embedding diversity, equity, and inclusion (DEI) into our culture and talent processes gives our employees a sense of belonging and our brand a real competitive advantage.

Culture Starts With People, It Starts With You –

By recruiting talent and developing our people to reflect the rich diversity of our consumers and communities, we foster a culture of inclusion that engages our employees and authentically connects our brand with our consumers.