Ecommerce Operations Specialist

miele; Vaughan; On-site; CAD 70,000 - 80,000; Full time

Job summary

Miele is seeking a qualified candidate to own day-to-day website operations, issue resolution, and implementation. You will manage activations, category changes, and content updates while coordinating with internal teams and external partners.

The role requires 5 years of ecommerce operations experience, a related Bachelor's degree, and strong communication skills to translate business needs into actionable tickets. Hybrid collaboration across teams is encouraged.

Qualifications

• Bachelor's degree in business, Ecommerce, Marketing, Digital Commerce, Communications, Information Systems, or a related field preferred.
• 5 years' equivalent practical experience in ecommerce operations or digital site management.
• Experience in ecommerce, digital operations, website administration, online merchandising, or a similar execution-focused role.
• Experience in retail, direct-to-consumer, or consumer goods ecommerce.
• Ability to manage product activations, deactivations, category changes, and content/specification updates.
• Clear communicator who can translate business needs into actionable tickets.
• Collaborative and comfortable working across internal teams and external partners.

Responsibilities

• Oversee day-to-day website operations, issue resolution, and implementation.
• Handle product activations/deactivations and category updates; ensure content accuracy.
• Provide first-line support for order issues, voucher issues, and CARL tickets; coordinate fixes with WhiteCap.
• Translate requirements into tickets for WhiteCap and track bug fixes and deployments.
• Set up and QA promotions; ensure pricing, timing, and visibility are correct.
• Maintain tools/platforms (Emplifi, Virtual Consultation, Appointedd, Mila chatbot) and support testing cycles.
• Implement SEO recommendations and handle technical fixes via WhiteCap.

Skills

Clear communicator

Collaborative

Ticket translation

Education

Bachelor's degree in related field

Tools

WhiteCap

Emplifi

Appointedd

Mila chatbot

Job description

Your Responsibilities

You will be responsible of the day-to-day website operations, issue resolution, and implementation

• For Website Operations & Maintenance you will:
• Product activation/deactivation requests
• Spec sheet uploads/removals
• Category configurations (pre-sale, discontinued flags, mappings)
• MEC page updates and maintenance
• For Issue Resolution & Troubleshooting you will:
• First line of support for: Order issues (ASW, duplicate transactions, Flexity bugs)
• Voucher issues
• Manage and resolve CARL tickets
• Coordinate fixes with WhiteCap
• For Agency Coordination (Execution Layer) you will:
• Translate requirements into tickets for WhiteCap
• Follow up on bug fixes and deployments
• Validate fixes before escalation
• For Promotions & Campaign Execution you will:
• Set up and QA promotions
• Ensure correct pricing, timing, and visibility
• For Tool & Platform Maintenance you will:
• Maintain (Emplifi / Virtual Consultation, Appointedd scheduling tool, Mila chatbot (basic training updates)
• Support tracking implementation testing cycles
• For SEO & Content Execution you will:
• Implement SEO recommendations
• Handle technical fixes (via WhiteCap)

What we are looking for

• Bachelor's degree in business, Ecommerce, Marketing, Digital Commerce, Communications, Information Systems, or a related field preferred
• 5 years' equivalent practical experience in ecommerce operations or digital site management
• Experience in ecommerce, digital operations, website administration, online merchandising, or a similar execution-focused role
• Experience in retail, direct-to-consumer, or consumer goods ecommerce
• Ability to manage product activations, deactivations, category changes, and content/specification updates
• Clear communicator who can translate business needs into actionable tickets
• Collaborative and comfortable working across internal teams and external partners

The salary range for this position is $70,000 to $80,000 annually. This range is a guideline and may not reflect your exact offer. Factors that will be considered when extending an offer include but are not limited to education, experience, relevant skills, and alignment with market data.

$70,000-$80,000