eCommerce Accountant

Fulfil; Toronto; Hybrid; CAD 55,000 - 75,000; Full time

Job summary

A leading company in Toronto is seeking a customer-facing eCommerce Bookkeeper/Accountant. This hybrid role involves helping merchants optimize their bookkeeping processes and ensuring financial accuracy. Ideal candidates will have eCommerce experience and strong communication skills.

Qualifications

• 3+ years of bookkeeping experience, ideally in eCommerce.
• Strong understanding of eCommerce financial operations.

Responsibilities

• Assist merchants in optimizing their bookkeeping processes.
• Guide merchants on effective reconciliation practices.
• Help troubleshoot and resolve financial discrepancies.

Skills

Communication

Problem Solving

Customer-Centric Mindset

Education

CPA Designation

Tools

QuickBooks Online

Xero

Shopify

Amazon

Job description

We’re looking for a customer-facing eCommerce Bookkeeper/Accountant who thrives in a fast-paced, dynamic environment. If you have a background in bookkeeping for eCommerce businesses and experience working with multiple financial systems, this role is an opportunity to apply that expertise in a unique way. Please note that this is a hybrid position, requiring working out of our office 3 days a week in Downtown Toronto.

Rather than managing books directly, you’ll help merchants using Fulfil optimize their bookkeeping processes, troubleshoot reconciliation challenges, and ensure they are set up for financial accuracy and efficiency. You’ll work closely with eCommerce brands, guiding them in best practices for integrating platforms like Shopify, Amazon, Stripe, PayPal, and other financial tools within Fulfil. This role is also the first of it’s kind, so expect some ambiguity along with the opportunity to set the bar for what great looks like too!

What You’ll Do:

• Assist merchants in understanding and optimizing their bookkeeping processes within Fulfil, ensuring accurate reporting and financial clarity.

• Guide merchants on effective reconciliation practices between Fulfil, their accounting software, and sales channels like Shopify and Amazon.

• Help troubleshoot and resolve financial discrepancies, working with customers to ensure they can confidently track COGS, revenue, and multi-channel transactions.

• Provide insights on sales tax compliance and multi-currency transactions, helping merchants navigate financial complexities.

• Work closely with internal teams, including Implementation and Support, to ensure merchants get the most out of Fulfil’s financial capabilities.

• Identify opportunities to improve processes and educate merchants on how to leverage Fulfil’s features for better financial visibility

We’re looking for someone with:

• 3+ years of bookkeeping experience, ideally in eCommerce or working with multiple clients at a bookkeeping/accounting firm.

• Strong understanding of eCommerce financial operations, including revenue recognition, cost of goods sold (COGS), and inventory valuation.

• Proficiency in QuickBooks Online, Xero, Traditional cloud ERPs, Shopify, Amazon, and financial reconciliation practices.

• Familiarity with sales tax compliance across multiple states/provinces and multi-currency transactions.

• Excellent communication and problem-solving skills—you can break down complex financial topics and guide merchants effectively.

• Experience working with fast-paced, high-growth businesses that require adaptability and efficiency.

• A customer-centric mindset—you’re not just a bookkeeper; you’re an advisor who helps merchants maximize their financial clarity.

Nice to Haves:

• CPA Designation

About Us:

Fulfil helps high-growth, high-volume merchants simplify operations and scale for growth. With the rise in omnichannel commerce, Fulfil was founded with the simple idea that merchant operations need to be simplified in order to deliver amazing retail experiences. Fulfil enables businesses to turn their back office operations into an accelerator for growth by integrating order management, inventory management, warehouse management, vendor/supplier management, wholesale, manufacturing, financials, and customer service, into one seamless solution. We believe merchants should love their operations platform, and we work hard to make that happen every single day. Fulfil is a trusted solution for brands like EndySleep, Mejuri, Lie-Nielson Toolworks, and many more.

Fulfil is a technology company with offices in Toronto, Miami, and Bangalore. The team is made up of people who want to feel challenged at work, be the best at their craft, and learn from one another. We come from different backgrounds and experiences, but we are all passionate about the work we do, the team we do it with, and the customers we do it for. Join us in our journey to simplify operations and empower merchants around the world!