Immigration Specialist

Targeted Talent; Calgary; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading company in immigration services seeks a passionate individual to join their remote Client Services team. In this role, you will assist clients in navigating complex immigration regulations and prepare petitions for filing with USCIS. Your strong client service skills and attention to detail will be crucial as you manage multiple cases and enhance the client experience. If you have experience in business immigration and enjoy working collaboratively with technology teams, this is the opportunity for you!

Qualifications

• 1+ year of business immigration experience as a Paralegal or Immigration Specialist.
• 1+ year of experience in a law firm, corporate, or startup setting.

Responsibilities

• Prepare and file immigration petitions with USCIS.
• Monitor individual case pipeline to achieve production targets.
• Provide legal support and strategy throughout the petition process.

Skills

Client Service

Communication

Attention to Detail

Tools

Salesforce

GSuite

Job description

Job Description

The Role

Our client is looking for a person who is passionate about immigration and helping our clients navigate complex regulations to gain life-changing opportunities! You’ll be an integral part of the Client Services team, working directly with clients to prepare immigration petitions for filing with USCIS.

You will provide industry-leading service to clients by offering timely and clear immigration support. You are energized to help the company automate a manual, confusing process into a modern, intuitive experience that connects global talent with opportunity.

Location

This is a remote position in Canada.

Responsibilities

1. Offer a consistent, industry-leading experience to customers by providing legal support and strategy from the initial kick-off call through petition filing.
2. Prepare and file initial submissions, re-submissions, and RFE / NOID responses for O-1, EB-1, and EB-2 NIW petitions.
3. Continuously learn how to prepare new case types, such as I-485, H-1B, TN, E-3, E-2, etc.
4. Actively monitor individual case pipeline to achieve production targets, meet critical deadlines, and increase client satisfaction.
5. Communicate effectively with customers regarding procedural and case processing issues, identify client immigration solutions, and understand current client activity.
6. Provide feedback for continuous process improvement and elimination of redundancy.
7. Provide feedback to the Technology team to further develop the client's technology vision and products.
8. Dedicate approximately 5% of the role to collaborating with the Technology team.
9. Report directly to the Immigration Attorney.
10. Work on special projects as assigned.

Definition of Success

Required:

• 1+ year of business immigration experience, either as a Paralegal or Immigration Specialist (Preference for O-1, EB-1, and EB-2 NIW experience).
• 1+ year of experience working in a law firm, corporate, or startup setting.
• Strong writing, logical reasoning, and communication skills.
• Strong client service skills:
• Experience directly interacting with customers via email, call, and video.
• Experience anticipating clients’ needs and addressing their concerns.
• Experience managing an individual pipeline and proven ability to juggle multiple customers and priorities, keeping all customers informed of changes to deadlines.
• Ability to function independently while following established directions and processes with limited supervision.
• Strong attention to detail.

Preferred:

• Prior experience working with Salesforce and GSuite.
• Prior experience collaborating with Technology and/or Product teams.
• Prior experience working with startup founders or technology companies.