Customer support & success

LinkedIn - Jobboard; Mount Royal; On-site; CAD 40,000 - 55,000; Full time

Job summary

A dynamic E-commerce platform dedicated to Home Service Businesses is seeking a Customer Support & Success leader. This role involves providing technical support, collaborating with teams, and implementing customer retention strategies. Join a close-knit team to enhance customer experience and develop long-term relationships.

Qualifications

• 1-2 years of customer service experience with relevant tools knowledge.
• Ability to handle multiple requests simultaneously.

Responsibilities

• Provide excellent technical support and post-onboarding consultation for clients.
• Document and track issues and resolutions using tools.

Skills

Customer-focused attitude

Problem-solving skills

Excellent written and verbal English communication

Tools

Hubspot

Intercom

Google Suite

Job description

Join to apply for the Customer Support & Success role at MioCommerce.

MioCommerce is seeking an enthusiastic full-time Customer Support & Success (CSS) leader to join our team. If you are a self-motivated and experienced Customer Support and/or Success professional comfortable with all stages of the customer lifecycle—including acquisition, onboarding, support, and after-sales—we'd love to hear from you.

As a CSS at MioCommerce, you will provide technical, usability, and post-onboarding sales support for our All-in-1 E-commerce platform, dedicated to helping Home Service SMBs sell their services online and automate their operations.

The CSS collaborates with Business Development and Digital Marketing teams to ensure rapid onboarding of new customers and assist them in launching and mastering platform features. You will also lead consultative upselling of additional services and features.

Working closely with the co-founders, you will help identify and implement customer retention and revenue growth strategies during the post-onboarding phase. Daily contact with customers will be via phone, Zoom, chat, and email.

About MioCommerce

MioCommerce is the first "All-in-1" E-commerce Platform dedicated to Home Service Businesses, headquartered in Montréal, Canada. Trusted by SMBs across the US, UK, and Canada, we are expanding globally.

SMBs choose MioCommerce because it enables quick, easy creation of branded digital storefronts to sell services online and offline. Our cart technology turns social and digital media into sales channels, providing live, personalized pricing instantly. Our comprehensive back-office tools save time on administration, communications, and coordination, allowing businesses to operate 24/7 from anywhere.

We are passionate about empowering entrepreneurs to build their brands and compete with larger tech companies.

Responsibilities

• Provide excellent technical support and post-onboarding consultation for our clients.
• Use troubleshooting techniques to quickly identify and resolve customer issues.
• Document and track issues and resolutions using tools like Hubspot, Intercom, and Google Suite.
• Create and follow procedures to maximize customer retention and satisfaction.
• Collaborate with team leaders to enhance customer experience.
• Perform miscellaneous duties as assigned by management.

Qualifications

• 1-2 years of customer service experience with relevant tools knowledge.
• Excellent written and verbal English communication skills.
• Ability to handle multiple requests simultaneously.
• Customer-focused attitude and strong problem-solving skills.
• Proven ability to manage priorities in a fast-paced environment.
• Self-starter who works well independently and in teams.

Preferred Skills (Not Required)

• Experience with WordPress or coding languages.
• Knowledge of hardware, networking, or the Home Services industry.
• Familiarity with Hubspot, Intercom, Slack, Jira, Loom.
• Technical troubleshooting experience.

Join our close-knit team of Sales, Digital Marketing, and Business Development professionals to develop vital resources and build meaningful, long-term customer relationships. This is a great opportunity to jumpstart your career in the emerging E-commerce industry.