Bilingual Customer Care Representative (Contract Position)

Stellantis; Ontario; Hybrid; CAD 40,000 - 55,000; Full time

Job summary

A leading company is seeking a Bilingual Customer Care Representative for a contract position. This role involves managing customer concerns, ensuring satisfaction, and collaborating with various departments. The position is remote within Ontario, focusing on delivering exceptional service.

Qualifications

• Must be Bilingual (English/French).
• Exceptional communication skills both written and verbal.

Responsibilities

• Manage customer and dealer concerns at the contact centre.
• Research systems to respond to customer concerns.
• Work with departments to meet customer needs.

Skills

Bilingual (English/French)

Communication

Customer Focused

Education

College Diploma

Tools

Microsoft Office

Job description

The Bilingual Customer Care Representative (contract position) will manage customer and dealer concerns at our customer contact centre.

Responsibilities will include:

• reading the customer’s file in its entirety
• researching all available systems to determine what steps need to be taken to respond to the customer’s concern(s)
• working with various departments within FCA Canada to ensure the customer’s needs are met
• contacting all necessary parties to gather pertinent information, updating the Case file records as the file progresses, keeping commitments and including details of the final resolution
• being committed to a team environment with the ability to provide extraordinary service and delivery of creative and resourceful solutions that will ensure the best interest of our customers

In this position the Bilingual Customer Care Representative (contract position) will work remotely from within the Province of Ontario.

Stellantis/FCA Canada Inc. is committed to providing accommodation for people with accessibility needs due to disabilities in all aspects of the hiring process. If you request an accommodation, we will work with you to meet your accessibility needs due to disability.

Basic Qualifications:

• Must be Bilingual (English/French)
• College Diploma preferred
• Exceptional communication skills both written and verbal
• Proficiency with all Microsoft Office applications
• Must be Team oriented, self-motivated and customer focused
• Legally eligible to work in Canada
• Technically oriented and dedicated to providing first rate customer service

At Stellantis, we assess candidates based on qualifications, merit and business needs. We welcome applications from people of all gender identities, age, ethnicity, nationality, religion, sexual orientation and disability. Diverse teams will allow us to better meet the evolving needs of our customers and care for our future.