Concierge

HOLT RENFREW; Vancouver; On-site; CAD 30,000 - 60,000; Part time

Job summary

An established industry player offers an inspiring, fashion-driven environment where you can learn and grow. As a Concierge, you'll provide exceptional customer service, assist clients with their shopping experiences, and maintain expert knowledge of the store and community events. This role emphasizes the importance of client relations and ensuring a top-notch shopping experience. With a competitive compensation package, including health benefits and continuous learning opportunities, this position is perfect for those passionate about luxury retail and customer service.

Benefits

Employee Discount

Pension Plan

Health Benefits

Dental Benefits

Tuition Assistance

Continuous Learning Opportunities

Qualifications

• Previous experience in a customer service environment is essential.
• Good working knowledge of computer software is required.

Responsibilities

• Provide excellent customer service to all clients as their ambassador.
• Assist clients with online shopping and process purchases.

Skills

Customer Service

Communication Skills

Problem-Solving

Computer Software Knowledge

Education

High School Diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands to our commitments to corporate social responsibility, you will be inspired every day.

A job at Holt Renfrew provides a competitive total compensation package, a generous employee discount, pension, health & dental benefits, tuition assistance, and continuous learning and development opportunities.

Concierge

The concierge provides superb customer service to all Holt Renfrew clients in an environment that meets the highest standards.

Specific responsibilities include (but are not limited to):

• Provide excellent customer service to all clients by acting as their ambassador.
• Assist clients with their online shopping experience, including processing purchases, in-store pick-up, and online returns.
• Assist clients with profile requests while ensuring compliance with privacy policies, regulations, and cybersecurity measures.
• Support the sales floor by being POS super users.
• Educate clients on our valet program and validation procedures.
• Maintain expert knowledge of the store layout and product locations.
• Resolve standard customer service issues within policy to deliver an outstanding experience.
• Respond to internal and external client inquiries and/or complaints within 24 hours.
• Process gift cards for all internal and external clients.
• Support the client services department as required.
• Maintain expert knowledge of local community highlights and city events.
• Assist with and participate in store events, including creating lists, collecting tickets, and managing RSVPs.
• Respond promptly to all event-related inquiries.

The ideal candidate:

• High school diploma required
• Previous experience in a customer service environment
• Good working knowledge of computer software (Word, Excel, Outlook, etc.)

Measures of success:

• Monthly one-on-one reviews
• Random audits
• Regular training updates
• Introduction of new services
• Event walkthroughs
• Random checks

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all employees. If you require accommodation during the recruitment process, please email [e-mail]. All requests are confidential.

The hiring range is $17.00 - $19.00 per hour. Final compensation will be based on the candidate's skills, qualifications, and contributions. This range is the starting point; offers may vary based on experience, performance, and market conditions. We offer competitive pay, benefits, incentives, pension matching, and an employee discount.