Concierge/Guest Services

The Vancouver Club; Vancouver; On-site; CAD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Concierge to join their Member Services team in downtown Vancouver. This role is pivotal in delivering exceptional service to members and guests, ensuring a warm and personable experience. Ideal candidates will possess strong communication skills, a passion for the hospitality industry, and a commitment to teamwork. The Club offers a supportive environment with opportunities for career growth, comprehensive benefits, and a vibrant workplace culture. If you're ready to make a meaningful impact in a prestigious setting, this is the opportunity for you.

Benefits

Transit Cost Coverage

Daily Staff Meals

Staff Fitness Classes

Non-matched RRSP Contribution

Extended Health and Dental Benefits

Health and Wellness Allowance

Christmas Bonus

Uniforms and Dry Cleaning

Staff Events

50% Off Haircuts

Qualifications

• Strong communication skills and previous customer service experience are essential.
• Ability to manage multiple tasks with attention to detail.

Responsibilities

• Provide excellent member services and take reservations for events.
• Welcome members and guests, ensuring their requests are fulfilled.

Skills

Customer Service

Communication Skills

Attention to Detail

Organizational Skills

Bilingual Proficiency

Education

High School Diploma

Hospitality Management Degree

Job description

Who We Are

The Vancouver Club is a distinguished private members club nestled in downtown Vancouver. Established in 1893, the Club has a rich history and a commitment to exceptional service, offering an array of amenities, including dining, function spaces, accommodations, and fitness facilities. The Club is dedicated to providing unparalleled meaningful experiences for its members.

Opportunity Overview

The Vancouver Club is looking for a Concierge to join our Member Services team. The candidate is dedicated to exceeding expectations of both our members and guests to ensure the highest level of service is consistently provided. Teamwork is key to success in providing a warm and personable experience. The role involves delivering excellent member services, strong communication, and attention to detail.

The candidate will have a strong desire to learn and develop within the hospitality industry. The club seeks career-focused professionals eager to experience all this industry has to offer.

Key Responsibilities

1. Contribute to developing a club culture conducive to maximizing productivity and efficiency, promoting open communication, teamwork, and effective employee relations.
2. Take reservations for all club events and the Bar & Grill, following reservation policies and communicating with the Concierge Manager to ensure confidence in reservation levels and numbers.
3. Provide detailed tours of the club to prospective members and reciprocal guests.
4. Review all materials regarding arrival schedules for members, room guests, reciprocal members, VIPs, or any hosts or guests attending an event.
5. Review daily events and function sheets; communicate any concerns to department heads.
6. Welcome members and guests, fulfilling requests, following special handling instructions, and adhering to established policies and procedures.
7. Be familiar with and accurately quote room rates and availability for current and future dates.
8. Project an image of friendliness, professionalism, and willingness to provide personalized services to members.
9. Participate in resolving member complaints by communicating them to the Concierge Manager and assisting in resolving issues.
10. Perform all other duties as required, including daily checklists.

Qualifications And Skill Requirements

1. Effective communication skills.
2. Proficiency in a second language is preferred.
3. Previous customer service experience is preferred.
4. Strong attention to detail and ability to handle multiple tasks.
5. Excellent organizational skills.
6. Experience providing high-level customer service to guests of high social standing with discretion and professionalism.
7. Ability to work professionally with management and staff.

What We Offer

1. Opportunity to grow your career with a reputable organization.
2. Transit cost coverage.
3. Daily staff meals.
4. Staff fitness classes (yoga, barre, boxing, etc.).
5. Non-matched RRSP contributions after 1 year.
6. Extended health and dental benefits after three months.
7. Annual Health and Wellness allowance.
8. Christmas bonus.
9. Uniforms and dry cleaning.
10. Staff events.
11. 50% off haircuts at the club's salon.
12. A positive and supportive work environment where we work hard and have fun.

The Vancouver Club is a values-driven private members club committed to building an equitable and diverse workforce. We recognize that our greatest asset is our team. We welcome diverse perspectives, educational backgrounds, and experiences to serve our team, members, and community. Join us in shaping the future of Vancouver Club and delivering exceptional experiences for our esteemed members.