Events Concierge

The University of British Columbia; Vancouver; On-site; CAD 30,000 - 60,000; Part time

Job summary

An established institution is seeking an Events Concierge to join their vibrant team. This role offers a unique opportunity to engage with clients and ensure seamless event execution at a beautiful botanical garden. As part of a supportive environment, you will be responsible for setting up events, greeting guests, and resolving any issues that arise. This position requires flexibility, as you will work evenings and weekends, making it ideal for someone who thrives in dynamic settings. Join this forward-thinking organization and contribute to memorable experiences for clients and guests alike.

Qualifications

• High School graduation plus two years of related experience.
• Commitment to equity, diversity, and inclusion.

Responsibilities

• Organize and set up events at UBC Botanical Garden.
• Provide day-of support and troubleshoot client requests.

Skills

Customer Service

Event Coordination

Problem Solving

Communication

Time Management

Education

High School Diploma

Experience in Event Management

Job description

Join to apply for the Events Concierge role at The University of British Columbia

3 days ago Be among the first 25 applicants

Join to apply for the Events Concierge role at The University of British Columbia

Staff - Union

Job Category

CUPE 2950

Job Profile

CUPE 2950 Hourly - Administrative Support 1 (Gr1)

Job Title

Events Concierge

Department

Administrative Support | Botanical Garden and Centre for Horticulture

Compensation Range

$19.43 - $25.90 CAD Hourly

Posting End Date

May 8, 2025

Note: Applications will be accepted until 11:59 PM on the Posting End Date.

Job End Date

Oct 31, 2025

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Job Description Summary

The part time (casual) Event staff member works within the Event team to organize and set-up for events, classes and functions at UBC Botanical Garden. Performs opening procedures while greeting clients, guests, caterers and service providers. Assists customers with any changes or problems with their event requirements, including troubleshooting basic requirements. This position responds to the needs of the external clients as they occur and provides day of event support that are held outside normal UBC Botanical Garden operating hours. Works without direct supervision and must be willing to work evening and weekends and feel empowered to make decisions and call on campus resources (Security, RCMP, etc) as needed.

Organizational Status

Reports to Administration and works directly with the Bookings & Events Coordinator.

Work Performed

• Provides support to clients in a pro-active and positive manner.
• Greets and directs caterers and service providers to the appropriate locations.
• Troubleshoots basic requests and assists clients with any additional requests.
• Liaison with UBC venue and client.
• Visitor cart driver for events.
• Responsible for UBC issued keys and lock up of facility after event.
• Enforce the terms of the event contract and venue policies in a friendly non-confrontational profession manner.
• Ensures client belongs are removed after event (i.e. decorations)
• Reports any changes in customer specifications to Administrative Manager or Booking & Events Coordinator
  
  

Consequence of Error/Judgement

All information must be accurate and provided in a courteous, respectful, timely and supportive way. Client service decisions and attitudes have a direct impact on revenue and event planning. Incomplete information or mishandling of clients inquiries, concerns, or problems can cause a negative impact on the UBC Garden and the reputation of UBC. Inability to deal with the public and volunteers in tactful, helpful and courteous manner would directly affect the operations and give an adverse image of the Botanical Garden to the University and to the public.

Supervision Received

Receives detailed instructions during orientation and on new assignments or changes in procedures. Carries out duties the day of event with no supervision and addresses any new unusual problems to the Administrative Booking Assistant and or Administrative Manager.

Supervision Given

none

Minimum Qualifications

• High School graduation, plus two years of related experience, or an equivalent combination of education and experience.
• Willingness to respect diverse perspectives, including perspectives in conflict with one’s own
• Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion
  
  

Preferred Qualifications

• Valid Drivers License preferred
• One year relevant experience or the equivalent combination of education and experience.
• Hotel or Event experience preferred.
• Must be available to work weekends and some weekday evenings. (Varied hours between 9am - midnight)
• Ability to communicate effectively verbally and in writing.
• Ability to communicate in a clear, attentive, and polite manner.
• Ability to listen actively and attentively, and obtain clarification as required.
• Ability to deal with people in a courteous, calm manner.
• Ability to effectively resolve client complaints in a calm, non-confrontational manner, and by exercising sound judgment.
• Ability to work effectively with minimal supervision.
• Ability to deal with a diversity of people in a calm, courteous, and effective manner.
• Ability to understand and apply policies, procedures, and instructions.
• Ability to maintain accuracy and attention to detail.
• Ability to prioritize and work effectively under pressure to meet deadlines.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

• Industries

  Higher Education

Referrals increase your chances of interviewing at The University of British Columbia by 2x

Get notified about new Concierge jobs in Greater Vancouver Metropolitan Area.

Burnaby, British Columbia, Canada 4 months ago

Coquitlam, British Columbia, Canada CA$50,000.00-CA$65,000.00 2 weeks ago

Coquitlam, British Columbia, Canada 4 months ago

Concierge (Relief, On-Call position), Vancouver, Downtown Eastside

Langley, British Columbia, Canada 1 week ago

Surrey, British Columbia, Canada 2 weeks ago

Front Desk Agent Club Med Resort Canada or overseas

Client Care Specialist / Reception - Lincoln Animal Hospital

Coquitlam, British Columbia, Canada 4 days ago

Surrey, British Columbia, Canada 2 weeks ago

Lead Dental Receptionist & Patient Concierge

Burnaby, British Columbia, Canada 4 months ago

Surrey, British Columbia, Canada 3 weeks ago

Walnut Grove, British Columbia, Canada 2 months ago

Surrey, British Columbia, Canada 8 months ago

Surrey, British Columbia, Canada 2 weeks ago

Administrator, Client Services [Counselling]

City of Langley, British Columbia, Canada 3 weeks ago

Richmond, British Columbia, Canada 6 days ago

Burnaby, British Columbia, Canada 6 days ago

Administrator, Client Services [Counselling]

City of Langley, British Columbia, Canada 2 weeks ago

Surrey, British Columbia, Canada 1 month ago

Client Service Administrator - Langley, BC

City of Langley, British Columbia, Canada 6 days ago

Richmond, British Columbia, Canada 3 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.