Assistant Manager, Member Services

Coast Capital; Surrey; Hybrid; CAD 65,000 - 75,000; Full time

Job summary

Coast Capital is seeking an Assistant Manager, Member Services, to lead a team of Member Service Representatives. This role involves coaching, achieving sales targets, and ensuring excellent customer service. The ideal candidate will have significant leadership experience in the banking sector and relevant educational qualifications.

Benefits

Comprehensive benefits for you and your family

Flexible work arrangements

Opportunities for career growth

Retirement plans including defined contribution and RSPs

Mortgage and auto financing benefits

Recognition programs

Community investment and volunteer opportunities

Qualifications

• At least four years of experience in a similar role in a bank or credit union.
• Strong skills in resolving member complaints with a positive attitude.
• Passionate about coaching and developing employees.

Responsibilities

• Lead a team of Member Service Representatives in providing financial help.
• Coordinate branch needs and achieve team goals with the Manager.
• Ensure efficient cash management and oversee security matters.

Skills

Leadership

Coaching

Customer Service

Sales Skills

Problem Solving

Education

Diploma or Degree in Business Administration, Economics, or related field

Investment Funds in Canada certification

Tools

Banking Technology Systems

Job description

Job Type : Full Time

MyWork Options : In-person, Hybrid

Starting Salary Range : $65,000-$75,000

• Enhanced Criminal Record Check
• Credit Check
• References

What’s the job?

Are you ready to lead a team of all-stars? We’re looking for an outstanding leader to fulfill a diverse role in which change is the norm. As the Assistant Manager, Member Services, you’ll use your skills to lead a team of Member Service Representatives in providing Coast Capital’s style of simple financial help to our customers.

What you will do every day :

• Work with the Manager, Member Services, to coordinate the needs of the branch and achieve the team’s goals.
• Exceed your customers’ expectations with their banking needs.
• Coach your team of Member Service Representatives in developing their sales skills, building effective relationships, and embracing our purpose, mission, values, brand, and business practices.
• Celebrate your team’s successes, whether achieving a sales target or helping a team member grow their career within Coast Capital.
• Represent our “How can we help you?” brand while achieving sales, growth, and profitability across our business areas.
• Use your financial skills to ensure efficient cash management and oversee security matters in line with Coast Capital’s standards.
• Create a high-performing team by selecting, engaging, developing, and retaining top performers.

Who are we looking for?

• Leaders who understand the importance of “leading from the front,” translating business strategy into action.
• Proven success in a similar role leading front-line employees for at least four years in a bank or credit union.
• Qualified with a diploma or degree in Business Administration, Economics, or a related field.
• Possess the Investment Funds in Canada certification.
• Strong skills in resolving member complaints with a positive attitude.
• Passionate about coaching, developing, and recognizing employees.
• Solid knowledge of relevant banking technology systems.

Why join Coast Capital Savings?

• Our purpose guides everything we do, from advice to community involvement.
• Dedicated to inclusion, equity, and diversity, fostering a safe and thriving environment.
• Opportunities for career growth and internal promotion.
• Flexible work arrangements through myWork.
• Comprehensive, customizable benefits for you and your family.
• Retirement plans including defined contribution, defined benefit, or RSPs.
• Mortgage and auto financing benefits.
• Recognition programs and a vibrant culture recognized nationally.
• Community investment and volunteer opportunities with matching donations.