Order Management Specialist

Standard BioTools; Markham; Hybrid; CAD 55,000 - 75,000; Full time

Job summary

Join a leading provider of life sciences tools as an Order Management Specialist. You will support the sales order cycle, ensuring smooth execution and revenue recognition. Collaborate with various departments to enhance customer satisfaction and improve processes. This role offers a hybrid work environment, combining office and home-based work.

Qualifications

• 3+ years of experience in order management; international experience is a plus.
• Experience with Microsoft Dynamics AX (2012 and D365 preferred).

Responsibilities

• Serve as the single point of contact for quote-to-cash inquiries.
• Manage orders within pre-negotiated and pre-approved terms.
• Contribute to process and quality improvements.

Skills

Problem-solving

Accountability

Collaboration

Tools

Microsoft Dynamics AX

Salesforce

Excel

Job description

Would you like to join an innovative team driven by a bold vision – unleashing tools to accelerate breakthroughs in human health?

It is an extraordinary time for Standard BioTools. Our technology empowers customers to improve life through comprehensive health insights. We invite you to join a leading provider of indispensable life sciences tools that is accelerating global research on multiple frontiers of human health.

At Standard BioTools, we are building a positive culture where our people can do the best work of their careers, informed by our core behaviors:

1. Keep customers front and center in all of our work
2. Be accountable and deliver on commitments
3. Drive continuous improvement
4. Be collaborative and work as one team: fostering communication in a learning, coaching, and helpful environment

Standard BioTools is looking for an Order Management Specialist to support the entire sales order cycle (quote to cash) with the goal of ensuring smooth order execution and revenue recognition, aligned with current and future policies, procedures, and guidelines. The OM Specialist will collaborate closely with Sales Administration, Account Managers, Logistics, Finance, Legal, Operations, and Marketing to deliver world-class customer support, respond promptly to customer requests, provide reliable data for reporting and planning, and actively participate in process improvements.

Description:

• Serve as the single point of contact for quote-to-cash inquiries and problem solving, including escalation and cross-functional resolution of issues/requests such as pricing, promotions, and specific terms.
• Document customer feedback for audit and analysis purposes.
• Proactively manage customer relationships, including reviewing terms and conditions, order status, invoices, and collections.
• Provide quotations, including responses to tenders.
• Handle order validation, acceptance, and entry in partnership with Legal and Finance for products, services, and training.
• Manage orders within pre-negotiated and pre-approved terms, ensuring timely invoicing through activities like order acknowledgment, change orders, and shipment management.
• Oversee e-Commerce orders and ensure audit compliance with record controls and process approvals.
• Process US/CA intercompany orders in dual ERP systems (AX/D365).
• Contribute to process and quality improvements to ensure compliance and customer satisfaction.
• Maintain the integrity and accuracy of the Customer Master in AX ERP.
• Manage returns and defective products in collaboration with Logistics and Quality (future scope).
• Handle international and US East Coast orders, including SFDC opportunity closing and AX order entry.
• Manage the US sales administration case log within Salesforce.
• Act as liaison between Sales Support and the Markham office.
• This role involves hybrid working from the Markham office and home.

Minimum Qualifications:

• 3+ years of experience in order management; international experience is a plus.
• Experience with Microsoft Dynamics AX (2012 and D365 preferred).
• Salesforce experience is advantageous.
• Basic Excel skills.
• Fast learner, self-starter, accountable, reliable.
• Ability to work effectively in a dynamic environment under pressure and tight timelines.
• Problem-solving attitude with cross-functional coordination skills.
• Experience with contract negotiation is a plus.
• Detail-oriented, accurate, and precise.
• Understanding of SOX/GAAP rules related to order management and revenue recognition.

Ready to join an industry leader with a bold and ambitious mission that is enabling advancements in human health? Apply online with your resume!

Standard BioTools is an equal opportunity and affirmative action employer. We consider all qualified applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other protected status.