Order Management Lead

TRENCH Group; Ontario; On-site; CAD 60,000 - 100,000; Full time

Job summary

An innovative company is seeking an Order Management Lead to oversee the entire order management process, ensuring accuracy and efficiency. This role involves leading a dedicated team, collaborating with various departments, and driving continuous improvement in order fulfillment and customer satisfaction. Candidates should possess strong leadership skills and a solid background in supply chain management. Join a motivated team and contribute to exciting projects in the field of energy transmission and measurement technology, while gaining practical experience in a dynamic environment.

Benefits

Practical experience in innovative technology

Motivated team environment

Support from experienced professionals

Qualifications

• 5+ years of experience in order management and supply chain roles.
• Strong knowledge of ERP systems and order management processes.
• Excellent problem-solving and analytical skills.

Responsibilities

• Oversee the entire order lifecycle, ensuring timely and accurate fulfillment.
• Manage and mentor the order management team, fostering a customer-centric culture.
• Utilize ERP systems to manage and analyze order data.

Skills

Order Management

Supply Chain Management

Customer Service

Leadership

Problem-Solving

Communication

Education

Bachelor's degree in Business

Bachelor's degree in Supply Chain

Bachelor's degree in Operations

Tools

SAP

Job description

Order Management Lead

Scarborough, ON | On-site | Permanent, Full-Time

About us

In Trench Canada, we deliver state-of-the-art, safe, and reliable instrument transformers, coils, and bushings for seamless energy transmission. With a legacy of customized engineering and innovation, we enable society to harness the power of electricity with reliability and performance.

The Role

The Order Management Lead is responsible for overseeing the end-to-end order management process, ensuring accuracy, efficiency, and excellent customer service. This role leads the order management team, collaborates with sales, engineering, manufacturing, supply chain, and logistics, and drives continuous improvement in order fulfillment and customer satisfaction.

Your Tasks: Order Management & Process Optimization: Oversee the entire order lifecycle, from order entry to delivery, ensuring timely and accurate fulfillment. Develop and implement standardized processes for order management, minimizing errors and delays. Monitor order trends, backlogs, and fulfillment rates, implementing corrective actions as needed. Ensure compliance with company policies, pricing structures, and contractual agreements. Ensure compliance with shipping policies, lead times, and customer requirements. Generate reports on order trends, fulfillment rates, and potential bottlenecks. Prepare revenue forecasts and oversee revenue recognition. Serve as the primary escalation point for order-related issues, working with internal and external stakeholders to resolve them. Communicate proactively with customers regarding order status, delays, and resolutions. Team Leadership & Development: Manage and mentor the order management team, providing training and performance feedback. Foster a customer-centric culture, ensuring high levels of service and responsiveness. Technology & Reporting: Utilize ERP and order management systems (SAP) to manage and analyze order data. Generate reports on order accuracy, cycle times, and customer satisfaction metrics. Drive automation and digital transformation initiatives to improve efficiency.

Requirements: Bachelor's degree in Business, Supply Chain, Operations, or a related field. 5+ years of experience in order management, supply chain, or customer service roles, with at least 2 years in a leadership role. Strong knowledge of ERP systems and order management processes. Excellent problem-solving, analytical, and decision-making skills. Strong leadership and team management abilities. Exceptional communication and stakeholder management skills. Preferred Qualifications: Experience in project-based manufacturing. Familiarity with international trade, logistics, and compliance regulations. Proficiency in Lean, Six Sigma, or other process improvement methodologies.

We offer: The opportunity to gain practical experience in optical current measurement technology and sustainable energy transmission in an innovative company. Work in a motivated team on forward-looking projects and gain insights into the latest technologies. Support from experienced professionals in handling the latest measurement technology.

Our Commitment

Trench invites applications from all qualified individuals and is committed to fostering workplace diversity. We provide accommodations to applicants with disabilities throughout our hiring process. If you require this information in an alternate format, need communication support, or need accommodation in applying for a posting or during an interview, please reach out to us. Trench utilizes artificial intelligence in its job scanning and recruitment process to effectively find the candidate most suitable for each position.

HAVE WE PIQUED YOUR INTEREST? We look forward to receiving your application—simply click on the "Apply Now" button and submit your application.