Solution Delivery Manager

Rogers Communications; Northwestern Ontario; Hybrid; CAD 90,000 - 130,000; Full time

Job summary

Rogers Communications is seeking an IT Solution Delivery Manager to lead project planning and delivery within the Business unit. This role involves collaboration with various teams to ensure effective solution delivery, requiring strong communication, leadership, and analytical skills. The position offers a hybrid work environment and competitive benefits, making it an excellent opportunity for candidates in the telecommunications sector.

Benefits

Competitive salary & bonus

Health and dental benefits

Pension, RRSP, TFSA, stock matching

Service and product discounts

Paid volunteer time

Charity matching

Wellness programs

Qualifications

• Experience in corporate IT, preferably in telecommunications.
• Ability to explain technical issues to non-technical audiences.
• Experience with SDLC methodologies (Waterfall, Agile).

Responsibilities

• Lead project planning and delivery for the Rogers Business unit.
• Collaborate with various teams to manage project scope.
• Coordinate efforts to resolve issues and conflicts.

Skills

Communication

Leadership

Collaboration

Analytical skills

Problem-solving

Education

Bachelor’s Degree in a technical field

Job description

Note : This position is available to candidates in multiple locations as long as you are able to travel to a local Rogers office.

About Rogers Technology Team

Our Technology team aims to connect Canadians to the people and things that matter most. We support 30 million Canadians each month through managing a robust portfolio of leading-edge technology projects that shape the future of connectivity in Canada. We handle large-scale, complex projects that expand connectivity coast to coast.

Position: IT Solution Delivery Manager

Rogers Communications seeks an IT Solution Delivery Manager to lead project planning and delivery for the Rogers Business unit. Reporting to a Senior Manager, Solution Delivery within Business IT, you will be responsible for ensuring the effective delivery of solutions that meet key business needs.

Key Responsibilities:

1. Collaborate with various Rogers Business teams (including Business Systems, Sales, Marketing, Customer Service Operations, and Planning) to manage project scope within budget and timeline constraints, develop IT solutions, and realistic delivery plans.
2. Engage with IT Demand Management to assemble project teams from Architecture, Infrastructure, Information Security, PMO, Application Development (both waterfall and agile), Testing, and Operations.
3. Represent business stakeholders in IT discussions and vice versa.
4. Contribute to solution design processes through JAD sessions and reviews.
5. Play the Project Manager and/or Business Analyst role depending on resource availability.
6. Coordinate efforts to resolve issues and conflicts, escalating to senior management when necessary.
7. Align projects with business and IT roadmaps.
8. Promote quality, innovation, customer experience, teamwork, and open communication.
9. Build trusted relationships across the organization.

Qualifications:

1. Experience in a corporate IT environment, preferably in telecommunications and B2B contexts.
2. Excellent communication skills to explain technical issues to non-technical audiences at all levels.
3. Leadership and collaboration skills including teamwork, organization, adaptability, influence without authority, negotiation, and conflict resolution.
4. Ability to learn Rogers Business products and operations to understand IT requirements.
5. Consultant mindset with experience in project planning, cost estimation, and forecasting.
6. Experience with SDLC methodologies (Waterfall, Agile).
7. Ability to write and evaluate IT requirements for quality and completeness.
8. Analytical and problem-solving skills.
9. Experience managing vendors, RFPs, and SOWs.
10. Bachelor’s Degree in a technical field; certifications like PMP, CBAP, or Agile are assets.

Benefits:

We invest in our people with resources, growth opportunities, discounts, and perks such as:

• Competitive salary & bonus
• Health and dental benefits, pension, RRSP, TFSA, stock matching
• Service and product discounts
• Paid volunteer time
• Charity matching
• Internal application priority (Rogers First)
• Wellness programs including CBT and virtual therapy, fitness memberships

Commitment to Diversity and Environment

We are dedicated to environmental protection and a diverse, inclusive workplace with employee resource groups supporting various equity-deserving groups.

Additional Details

This is a hybrid role, requiring three days in-office at Barlow 2400 32 Ave NE, Calgary, AB. You may choose your in-office days.

Schedule : Full time

Shift : Day

Contract : Regular position

Travel : None

Category : Technology & IT