Early Morning Warehouse Supervisor

Dayforce HCM, Inc.; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading company in the plumbing and hydronics distribution sector is seeking an Early Morning Warehouse Supervisor. The role involves overseeing facility operations, managing drivers, and ensuring compliance with transport regulations. Ideal candidates will have strong communication skills and a mechanical aptitude, contributing to a collaborative work environment focused on continuous improvement.

Qualifications

• 3+ years of commercial driving experience; must be commercially insurable.
• Experience driving box trucks and operating forklifts.
• Strong communication and customer service skills.

Responsibilities

• Oversee daily opening of the facility and dispatch drivers.
• Conduct vehicle checks and support troubleshooting.
• Resolve customer concerns and ensure timely deliveries.

Skills

Communication

Customer Service

Mechanical Aptitude

Technical Aptitude

Accountability

Continuous Improvement

Tools

Microsoft Office

Routing Software

Job description

310 Carlingview Dr, Etobicoke, ON M9W 1K1, Canada Req #123

Thursday, May 22, 2025

Since launching in 2009, Independent Mechanical Supply (IMS) has become GTA contractors’ preferred distributor of plumbing, hydronics, and PVF products. We’re proud to have one of the largest product selections in the industry. Our customers appreciate both our extensive selection and our dedicated team.

Early Morning Warehouse Supervisor

Key Responsibilities

Facility Opening & Morning Operations

• Oversee and perform the daily opening of the facility, ensuring operational readiness.
• Dispatch drivers using Elite routing software, updating routes or contacting drivers as needed.
• Respond to vehicle or driver issues, including reloading, unloading, or rerouting trucks.
• Conduct vehicle checks, support troubleshooting, and coordinate repairs and safety scheduling with leasing companies.
• Move vehicles around the yard as needed for unloading and loading deliveries.
• Operate a forklift to move products and load trucks.
• Serve as the company's point person for inventory investigations and verifications prior to 9:30 AM.
• Support warehouse supervisory duties as needed throughout the day.

Supervision & Compliance

• Maintain communication with drivers and monitor route progress.
• Ensure drivers complete inspections, logbooks, and follow procedures.
• Investigate accidents to determine root cause, speak with involved parties, and decide on reporting requirements.
• Conduct periodic ride-alongs, logbook reviews, and provide performance feedback.
• Discuss non-compliance and communication issues with drivers.
• Address recurring issues involving drivers, customers, or vendors with the operations team.
• Review upcoming driver schedules and truck service needs.
• Attend supervisor meetings and contribute to team discussions.
• Complete a monthly ride-along and performance check-in with one driver.
• Conduct monthly logbook reviews to ensure MTO compliance.

Inventory & Delivery Issue Resolution

• Follow up with drivers regarding unreported orders or purchase order discrepancies.
• Investigate IBT variances and report root causes.
• Verify inventory for Inside/Outside Sales teams and communicate findings.
• Collaborate with other supervisors and departments to address driver, customer, or vendor issues.
• Participate in team meetings, fostering collaboration and problem-solving.
• Maintain professional, solution-focused communication with customers and vendors.
• Resolve customer concerns, address missed deliveries, and ensure timely responses.
• Develop and maintain strong relationships with customers.

Other Duties

• Perform additional tasks or special projects as assigned.

Mandatory Requirements

• 3+ years of commercial driving experience; must be commercially insurable.
• Experience driving box trucks and operating forklifts (license or ability to obtain).
• Familiarity with routing software and transport compliance (MTO, paper logbooks).
• Mechanical aptitude to identify and respond to minor vehicle issues, such as boosting a transport.
• Technical aptitude to support drivers with phone issues.
• Ability to lift 50 lbs. and perform physical work.
• Strong communication and customer service skills.
• Proficiency with Microsoft Office and general software tools.
• Focus on accountability, continuous improvement, and team development.
• Comfortable working independently in early hours and leading by example.

IMS is a mid-sized company with a small-company feel. We’re professional but relaxed, maintaining an open work environment with accessible senior leadership. We value opportunities for our team members to learn and grow. If you’re interested in developing your career, this is the place for you.

Independent Mechanical Supply is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Please inform us if you require accommodation at any stage of the process.