2025 Guest Services Admin and Call Centre Supervisor

The Canadian National Exhibition; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

Join the Canadian National Exhibition as a Guest Services Supervisor this summer! Oversee a team in a vibrant environment, ensuring exceptional customer service during one of Canada's largest community events. Gain valuable experience while contributing to an iconic Toronto tradition.

Qualifications

• Availability from mid-June to early September.
• Experience supervising staff preferred.
• Excellent command of English, both verbal and written.

Responsibilities

• Oversee Call Centre staff and ensure effective customer service.
• Coordinate scheduling and conduct staff interviews.
• Prepare and deliver training for Call Centre staff.

Skills

Leadership skills

Effective verbal and written communication skills

Strong organization and time management skills

Interpersonal skills

Problem-solving and decision-making skills

Customer Service

Job description

Canadian National Exhibition Association - Toronto, Ontario

Contract Seasonal Position: June 16th until Sept. 5th, 2025

About Us:

Looking for a summer job that is fun, by the waterfront, and gives you access to one of Toronto’s most iconic events? Come join our team at the Canadian National Exhibition (CNE)!

The CNE, often called The EX, is one of the top ten agricultural fairs in North America. Learn what it takes to run Canada’s largest community event. Gain hands-on experience and a behind-the-scenes look at attractions including concerts, midway rides and games, shopping, exhibits, tech and gaming hubs, food, and wacky treats!

The CNE attracts approximately 1.6 million visitors annually over its 18-day run. Be part of this summer tradition and help us inspire Canadians and create memories.

Overview

Reporting to the Manager, Guest Services, you will play a supervisory and administrative role within the Guest Services department. You will oversee about eight Call Centre staff from the pre-event period through Labour Day. Your responsibilities include staff training, scheduling, and payroll administration.

Responsibilities

1. Act as a customer service role model for staff
2. Determine staffing requirements for the Call Centre team
3. Coordinate scheduling and conduct staff interviews
4. Prepare, schedule, and deliver training for Call Centre staff
5. Set up and equip Call Centre & Info Booth locations with necessary equipment, including IT and telephones
6. Maintain staff schedules for Call Centre, Information Booths, Lost & Found, and Trains
7. Prepare and submit weekly payroll for the same departments
8. Ensure policies and procedures, including safety protocols, are followed
9. Stay current on policies to provide accurate information to guests
10. Log guest complaints accurately in the database
11. Complete employee evaluations
12. Perform other duties as assigned

Required Qualifications and Skills

• Availability from mid-June to early September
• Availability to work all 18 days of the fair (August 15th – September 1st)
• Flexible hours, including evenings and weekends during the period leading up to and including the CNE
• Leadership skills
• Responsible, proactive, friendly, organized
• Effective verbal and written communication skills
• Experience supervising staff (preferred)
• Strong organization and time management skills with attention to detail
• Interpersonal skills
• Experience handling complaints (preferred)
• Flexibility and tolerance to ambiguity
• Problem-solving and decision-making skills
• Ability to handle conflict effectively
• Focus on continuous improvement and adaptability to change
• Ability to work in a fast-paced, sometimes stressful environment
• Excellent command of English, both verbal and written

Learned Skills

• Customer Service
• Transportation & Logistics
• Problem Solving
• Self-motivation
• Accountability
• Concentration
• Patience

Invitation to Apply

Interested candidates should submit a resume outlining relevant experience and qualifications to the CNE Summer Staffing Department. Only selected candidates will be contacted for an interview.

We are committed to fostering an inclusive, accessible work environment where all employees feel valued and respected. Accommodation is available for applicants with disabilities during the recruitment process. Please advise us if you require an accommodation during your application or interview.