Bilingual Team Leader

Concentrix Limited Company; Mississauga; On-site; CAD 55,000 - 75,000; Full time

Job summary

Join a leading global organization as a Bilingual Team Leader in Mississauga. This role involves supervising call center associates, coaching team members, and ensuring service delivery meets KPIs. With a strong focus on personal development and career growth, Concentrix offers comprehensive training and a supportive work environment. Enjoy competitive salaries, benefits, and numerous perks in a diverse and inclusive culture.

Benefits

DailyPay early access

Health and wellness programs

Mentorship opportunities

Qualifications

• 2-4 years of relevant experience preferred.
• At least three years of supervisory experience.

Responsibilities

• Supervise call center associates and monitor attendance.
• Coach team members to meet performance metrics.
• Handle escalated customer calls as needed.

Skills

Leadership

Communication

Coaching

Multitasking

Problem Solving

Education

Associate's degree

Job description

2 days ago Be among the first 25 applicants

Job Description

The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing coaching, motivation, and accountability.

A NEW CAREER POWERED BY YOU

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns awards such as “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” every year? Then a Bilingual Team Leader position at Concentrix is perfect for you!

As a Bilingual Team Leader, you’ll join a diverse team from 70+ countries, supporting each other’s success and well-being, united as “game-changers.” We help top brands deliver exceptional customer experiences through innovation. Due to growth, we’re seeking talented individuals to join our purpose-driven team.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to start a new career journey with comprehensive training, technology, and ongoing support. About 80% of our managers and leaders have been promoted from within. We offer free learning and leadership programs to help you achieve your career goals.

What You Will Do In This Role

• Supervise call center associates, monitor work and attendance per policies and legal requirements
• Coach team members regularly to meet performance metrics
• Identify performance issues, develop improvement plans, and implement corrective actions
• Ensure service delivery meets KPIs and financial expectations
• Communicate expectations and provide updates to employees
• Handle escalated customer calls as needed
• Conduct team meetings and organize activities
• Stay current on internal policies and attend management training
• Promote company values and advocate for team members
• Deliver excellent customer experiences with professionalism and a positive attitude

Your Qualifications

Ideal candidates will have:

• Associate's degree in a related field and 2-4 years of relevant experience (preferred)
• Motivation to develop and coach team members
• Ability to work under pressure and complete tasks
• Strong communication skills, both written and verbal
• Leadership skills in multitasking, prioritization, and meeting deadlines
• Mentoring and coaching abilities
• Willingness to work flexible hours
• Bilingual in French/English or Spanish/English
• At least three years of supervisory experience
• Proficiency in fast-paced environments and eagerness to learn new technologies

What’s In It For You

We invest in our people through competitive salaries, incentives, benefits, and development programs. Benefits include medical, dental, vision, retirement plans, paid time off, and more. Other perks include:

• DailyPay early access
• Networking groups for diverse communities
• Health and wellness programs
• Mentorship opportunities
• Modern office with advanced technology
• Events supporting diversity, sustainability, and community

Reimagine the best version of yourself!

If you’re ready for this exciting career move, apply today. The deadline is May 21, 2025.

Location: CAN Mississauga - 6725 Airport RD

Language Requirements

Time Type: Full-time