Field Case Manager- 12 Month Contract (Future Opportunity)

AmerisourceBergen; Timmins; Remote; CAD 60,000 - 100,000; Full time

Job summary

An innovative company dedicated to creating healthier futures is seeking a dedicated professional to join their team. This role offers a unique opportunity to engage with healthcare providers, educate them on essential program services, and ensure optimal patient care. As a key player in a supportive environment, you will facilitate communication between physicians and patients while contributing to quality improvement initiatives. With a focus on professional growth and a comprehensive benefits package, this position is ideal for those looking to make a significant impact in the healthcare sector.

Benefits

Medical, dental, and vision care

Backup dependent care

Adoption assistance

Infertility coverage

Paid parental leave

Paid caregiver leave

Professional development resources

Mentorship programs

Volunteer activities

Qualifications

• Registered Nurse or related degree required.
• Experience in pharmaceutical sales or clinical support is an asset.

Responsibilities

• Educate physicians on program services and guidelines.
• Assist in completing necessary paperwork for coverage.
• Work collaboratively with team members to coordinate patient journeys.

Skills

Exceptional customer service

Interpersonal skills

Analytical skills

Organizational skills

Communication skills in English and French

Time management skills

Detail-oriented

Adaptability to change

Education

Registered Nurse (RN)

Related degree (pharmacists, science degrees)

Basic CCPE certification

Tools

Microsoft Office

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

RECRUITING FOR THE FUTURE. This posting is for a future job opportunity. If you don't see anything posted that interests you right now, submit your resume and we can keep you in mind for future French-English bilingual opportunities. Please note that only those who qualify will be contacted.

Primary Duties and Responsibilities:

• Single point of contact for the program with physicians
• Educate physicians and/or their staff on various program services
• Provide therapy guidelines to manage physician expectations with respect to reimbursement
• Consult patient charts to effectively complete necessary paperwork to obtain coverage
• Assist MDs in completing Special Authorization (SA) forms, enrolment forms, prescription renewals, and other documentation
• Provide ongoing updates to physicians on their patients
• Customize current program elements to meet the needs of assigned physicians, adjusting based on in-clinic and remote MD needs
• Identify areas for risk and foster proactive, continued quality improvement
• Work collaboratively with other team members to coordinate the patient journey
• Participate in scheduled physician meetings with sales representatives
• Attend Continuous Medical Education events and report new activities
• Regular travel to various physician offices
• Adverse Event reporting
• Adhoc duties as assigned

Experience and Educational Requirements:

• Registered nurse (RN)
• Related degree may be considered (pharmacists, science degrees) or equivalent transferable skills
• Experience in public or private third-party reimbursement arena, pharmaceutical sales, managed care, or clinical support is an asset
• Bilingualism is an asset (requirement for province of Quebec)
• Previous Case Manager experience is an asset
• Basic CCPE certification is an asset

Minimum Skills, Knowledge and Ability Requirements:

• Exceptional customer service and interpersonal skills
• Ability to manage multiple tasks and priorities
• Understanding of medical terminology
• Strong analytical and organizational skills
• Ability to analyze current enrollment volume by MD
• Ability to engage with physicians and staff as a trusted medical partner
• Excellent time management skills and sense of urgency
• Effective collaboration with program team members
• Ability to work autonomously in a remote setting
• Effective communication skills in English and French (oral and written) for Quebec and New Brunswick
• Detail-oriented and results-driven
• Adaptability to change and ambiguity
• Strong computer skills, especially Microsoft Office
• Willingness to attend CHE events outside regular hours
• Valid driver’s license and access to a car
• Ability to maintain a private, dedicated home office space with supplied equipment

The successful candidate may have daily contact with unilingual English-speaking customers, patients, or peers from cross-functional teams.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Full time

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions, and transfers are non-discriminatory and comply with equal opportunity principles.

Cencora provides reasonable accommodations to individuals with disabilities during the employment process. To request an accommodation, contact 888.692.2272 or email [e-mail]. Accommodations are handled on a request-by-request basis.

Accessibility Policy

Cencora is committed to fair and accessible employment practices. We will accommodate people with disabilities during recruitment, assessment, hiring, and employment upon request.

Affiliated Companies: Innomar Strategies