EAC Receptionist (Part time Term)

Manitoba Blue Cross; Winnipeg; On-site; CAD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive starting salary

Fully equipped onsite fitness center

Casual dress code to promote diversity

Personal and professional development

Job summary

Manitoba Blue Cross in Winnipeg is seeking an Employee Assistance Centre Receptionist to greet clients, direct them to counselling rooms, and support counselors with routine inquiries and clerical tasks, including claims processing. You will handle confidential records, perform data entry, and maintain organized workspaces while upholding privacy policies.

A friendly, multitasking team player with strong communication is essential.

Qualifications

• Exceptional service orientation and responsiveness to customer needs
• Flexible daytime, evening and weekend availability
• Excellent communication and multitasking abilities
• Strong organizational skills and high attention to detail
• Minimum Grade 12 education; Office administration diploma preferred
• Equivalent education/experience may be considered
• Clerical/administrative experience is an asset
• Knowledge of privacy regulations
• French language proficiency is an asset
• Ability to work in a multidisciplinary, team-based environment

Responsibilities

• Respects and protects client rights and confidentiality.
• Directs calls from clients and counsellors and responds to inquiries.
• Monitors appointments and guides clients to counselling rooms.
• Processes and maintains confidential case records per policy.
• Performs routine clerical work and data entry.
• Keeps work area and rooms clean, organized and stocked.
• Supports EAP claims processing per policies and controls.
• Maintains knowledge of clinical policies to assist intake staff.
• Undertakes professional development as approved.
• Performs other related duties as assigned.

Skills

Customer service

Communication skills

Flexible availability

Multitasking

Organizational skills

Team collaboration

Attention to detail

Independent work

Privacy knowledge

French language proficiency (asset)

Education

Grade 12 education

Office administration diploma

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

About Manitoba Blue Cross

We’re a Manitoba-based, not-for-profit, health benefits provider with a vision to be the trusted and essential health and wellness partner for all Manitobans. Every dollar made is reinvested in our infrastructure, our people, and our province with the goal of providing better care for our members, expanding our community impact and broadening our health care knowledge.

Why work for us?

Manitoba Blue Cross, is a Manitoba Top Employer. We are empowered to give back to the community, and we know that caring needs to start in our workplace with our own Manitoba Blue Cross team. We actively foster a culture that focuses on your satisfaction, development, diversity, and growth.

Culture of Caring

We strive to succeed at reaching our organizational goals, but we always make time to celebrate our successes. Having fun as a group and rewarding our employees for their accomplishments is an essential part of our workplace culture.

We want our workforce to reflect the diverse community we serve, and we're committed to creating a fair and respectful workplace. We offer a work environment that promotes a healthy work-life balance and support to advance your career that includes:

• Competitive starting salary.
• Fully equipped onsite fitness center.
• Casual dress code to promote diversity and inclusivity.
• Personal and professional development.

Are you a driven, dedicated, and enthusiastic individual who wants to work in a friendly and rewarding environment? If so, we are looking for someone like you! The following position is open to anyone residing in Winnipeg and surrounding areas with valid work authorization.

POSITION SUMMARY:

The Employee Assistance Centre Receptionist greets and directs clients to designated counselling rooms, assists counsellors with routine inquiries, and performs clerical work, including but not limited to claims processing.

DUTIES AND RESPONSIBILITIES

• Respects and protects client rights and confidentiality.
• Appropriately responds to inquiries and directs calls from clients and counsellors.
• Monitors client appointments using manual and computerized systems. Greets, identifies, and directs clients to designated counselling rooms.
• Processes, manages, and maintains various confidential case records such as forms, summaries, and reports in accordance with established policies and procedures.
• Performs routine clerical work and data entry.
• Keeps work area and counselling rooms clean, organized, and stocked with appropriate supplies.
• Supports the processing of Employee Assistance Program claims following established policies, procedures, and controls.
• Maintains knowledge of clinical policies and practices to assist intake staff as required.
• As approved by Manager, Employee Assistance Services, undertakes such professional development as may be required to remain effective in this position.
• Performs other related duties, as assigned.

QUALIFICATIONS AND SKILLS:

• Dedicated to the principles of exceptional service; committed to responding to, anticipating, and addressing customer needs, for both internal and external customers.
• Applicants must have flexible availability, including daytime, evening, and weekend shifts.
• Excellent communication skills, a compassionate attitude, and the ability to multitask.
• Proficient organizational skills, with the ability to independently prioritize multiple activities on an ongoing basis and perform the requirements of the role efficiently and with high attention to detail.
• Minimum Grade 12 education. A Community College diploma in office administration is preferred.
• An equivalent combination of education and related experience may be considered.
• Previous clerical/administrative experience is an asset.
• Good working knowledge of Microsoft Outlook, Word, and Excel
• Personable, self-directed, and dependable.
• Exercises sound judgment, tact, and discretion.
• Excellent communication and interpersonal skills. Must be able to work cooperatively in a multidisciplinary, team-based environment and possess the reliability to work independently with limited supervision.
• Excellent organizational skills with the ability to manage multiple tasks with frequent interruptions.
• Knowledge of Provincial and clinical privacy and confidentiality regulations.
• Knowledge of EAP or clinical practice is an asset.
• French language proficiency is an asset.

To learn more visit: https://www2.mb.bluecross.ca/about-us/careers

We appreciate the interest expressed by all applicants and acknowledge the effort put into the application process, however only those selected for an interview will be contacted.

Manitoba Blue Cross is committed to the principles of diversity, equity & inclusion and to promoting opportunities in hiring for everyone. We want our workforce to reflect the diverse community we serve, and we're committed to creating a fair and respectful workplace.

We encourage all qualified candidates to apply. If you require an accommodation during the hiring process, please let us know.