Credit & Collections Specialist

Willson International Limited; Ontario; Remote; CAD 45,000 - 60,000; Full time

Job summary

Join a growing team at a leading Customs Brokerage and Third-Party Logistics organization as a Credit Collections Specialist. This role offers a work-from-home environment, focusing on managing accounts, evaluating credit risks, and ensuring timely collections. Enjoy three weeks of paid vacation, family medical benefits, and opportunities for professional growth in a supportive team culture.

Benefits

Work-from-home environment

Internet reimbursement

Three weeks paid vacation

Company-matching RRSP program

Family medical benefits

Training opportunities

Qualifications

• Minimum two years’ direct collection experience.
• Working knowledge of accounting practices.

Responsibilities

• Manage a portfolio of accounts and collect outstanding receivables.
• Review AR Aging reports and collaborate with teams.
• Reconcile client accounts and address misapplications.

Skills

Problem solving

Analytical skills

Organizational skills

Time management

Self-direction

Education

High School Diploma

Credit and Collection certification

Tools

MS Office Suite

Job description

Looking for a career at a company where you love to work, all while working from the comfort of home? Do you want to be part of a growing organization, on a team that’s interested in your development?

Willson International is a Customs Brokerage and Third-Party Logistics organization. At Willson, we’re creating an environment that empowers our people to reach their full potential, while embracing your strengths and ambitions. Whether it’s developing new skills, opportunities to innovate and grow, or the flexibility to enjoy the moments that matter with your loved ones, Willson International is the place for you.

Location

Shift

Monday to Friday, 9am-5pm

Key Qualifications

• High School Diploma required
• Credit and Collection certification and/or training is preferred
• Minimum two (2) years’ direct collection experience within an office environment
• Working knowledge of MS Office Suite – Outlook and Excel
• Basic Accounting practices and Credit approval knowledge
• Problem solving and analytical skills
• Ability to work independently with self-direction and as part of a team
• Excellent organizational and time management skills, with the ability to multi-task

Description of Role

Reporting to the Credit Manager, the Credit Collections Specialist manages a portfolio of accounts, evaluates credit risk, and collects outstanding receivables. Responsibilities include regular credit reviews, contacting clients for payment, and maintaining accounts in good standing.

• Manage a portfolio of accounts, following collection procedures to recover past dues via phone, email, and collection letters
• Provide account statements, invoices, and backup documents upon request
• Review AR Aging reports to investigate and resolve past due invoices, collaborating with Operations, Sales, and Service teams
• Review accounts for Holds, communicate with clients and internal departments
• Reconcile client accounts, address misapplications, and make corrections
• Review aging reports for adjustments and write-offs; submit refund requests as needed
• Maintain detailed account notes and weekly collection reports
• Review credit reports to evaluate and maintain credit limits, including reference checks
• Monitor daily credit alerts and report to Credit Manager
• Submit credit limit reviews for potential increases
• Respond promptly to emails and client inquiries
• Send Customs ARL (K84) statements and collect GST/duty payments, reconciling with government data
• Assist clients with inquiries regarding government GST/duty debts and payments
• Handle after-hours calls regarding shipment clearance due to credit controls
• Perform other duties as assigned

Why you’ll love it at Willson

• Work-from-home environment with internet reimbursement
• Three weeks paid vacation for new hires
• Company-matching RRSP program
• Family medical benefits, including mental health coverage, compassionate care top-ups, and maternity/parental leave
• Training opportunities and certification coverage to support professional growth
• Team-oriented culture that recognizes and celebrates staff milestones and achievements