Collections Specialist

Financial Debt Recovery Limited (FDR); Richmond Hill; On-site; CAD 3,000 - 48,000; Full time

Job summary

A leading company in Richmond Hill is seeking a Collections Specialist to join their dynamic team. The ideal candidate will have strong negotiation and customer service skills, with a focus on achieving collection goals. This full-time role offers competitive salary, paid training, and various incentives. Join a supportive environment where your contributions are valued and rewarded.

Benefits

Competitive salary

Paid training

Commission structure

Group Benefits (health, life, dental insurance)

Career advancement opportunities

Qualifications

• 2+ years' collections experience preferred.
• Strong negotiation and customer service skills required.

Responsibilities

• Conduct inbound and outbound calls for payment negotiations.
• Negotiate payment terms and maintain compliance.
• Accurately record all details of communications.

Skills

Negotiation

Customer Service

Communication

Detail-oriented

Education

Collections Experience

Tools

MS Word

MS Excel

MS Outlook

Job description

Direct message the job poster from Financial Debt Recovery Limited (FDR)

Data-Driven Talent Acquisition Expert • Proficient in ATS, IT, Sales and Marketing Recruitment • Helping businesses hire top-tier talent | Formerly…

We are currently experiencing rapid growth and development in our Richmond Hill location and are recruiting dedicated individuals for full time positions in our auto, banking and government collections departments. The ideal candidate is someone who is charismatic, energetic, positive, self-motivated, willing to learn and believes in providing the best service and results. Whether you are experienced in the collections industry or looking for a new career, we offer an excellent opportunity to work in an enjoyable environment with financial rewards.

Responsibilities:

• Conduct inbound and outbound calls, related to negotiating payments, updating customer information, and other customer service inquiries.
• Negotiate payment terms and methods using critical thinking and probing questions to overcome objections.
• Maintain compliance by use of proper policy, procedures, and scripts.
• Accurately record all details of communications and activities within the system.
• Proactively monitor and investigate accounts to locate pertinent information to aid collection.
• Identify cases for special handling according to company criteria, including legal actions and asset attachment.
• Maintain a clean and secure work environment.
• Ensure collection goals are obtained.

Qualifications:

• Strong negotiation and customer service skills
• 2+ years’ collections experience; 1st party, 3rd party, and purchase inventory
• High energy, a positive attitude, be a team player and motivated by money
• Sound judgment and decision-making skills
• Able to achieve results based on individual and team goals
• Detail-oriented, organized, efficient and able to multi-task
• Proficient computer skills with working knowledge of MS Word, MS Excel, and MS Outlook
• Superior oral and written communication skills
• Experience using third-party bank database systems an asset
• A collection or sales background is an asset
• Bilingualism is an asset: Spanish
• Competitive salary, paid training, and a commission structure
• Incentives and monthly contests: prizes, trips, rewards, employee appreciation and bonuses
• Group Benefits (health, life, dental insurance plan - for full time employees)
• Career advancement and promotional opportunities

If you have an eye for detail, strong communication (written and verbal) skills, with the ability to multitask, Financial Debt Recovery Ltd would like to hear from you. In our dynamic and rapidly changing environment we are looking for individuals who exude an enthusiastic and positive attitude ready to work towards a target and maintain our superior customer experience.

About Us:

Financial Debt Recovery Ltd. is a leading single provider for all corporate credit and revenue management needs, focused on collection services for accounts in a working environment where collectors are motivated and encouraged to perform. An on-going training program focuses on ensuring their successes. We are currently growing our Richmond Hill operations and are looking to augment our existing recovery team.

Financial Debt Recovery Ltd. is an equal opportunity employer; however, only qualified applicants will be contacted.

Work Location:

Experience:

• Collections: 1 year (Preferred)

Location:

Language:

• Spanish (Preferred)

Job Type:

• Full-time

Pay:

• From $3,000.00 per month
• Company events
• Dental care
• Extended health care
• On-site parking
• Paid time off

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service and Accounting/Auditing

Referrals increase your chances of interviewing at Financial Debt Recovery Limited (FDR) by 2x

Sign in to set job alerts for “Collections Specialist” roles.

Senior Collections & Asset Recovery Specialist

Richmond Hill, Ontario, Canada 1 month ago

Collections Specialist 2: Fossils (Vertebrate Paleontology)

Credit and Collections Specialist [Contract Role - 8 months]

Credit & Collections Coordinator (Full Time) Brampton, ON

Richmond Hill, Ontario, Canada 2 weeks ago

Jr. Accounts Receivable Specialist, 12 Month Contract

Mississauga, Ontario, Canada $60,000.00-$65,000.00 3 weeks ago

Credit & Collections Analyst - OCI (Bilingual Preferred)

Richmond Hill, Ontario, Canada 2 weeks ago

Mississauga, Ontario, Canada 23 hours ago

Senior Manager, Accounts Receivable and Collections

Bilingual Credit & Collections Coordinator (Full Time) - Brampton, ON

Collections Representative (Evening Shift)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.