Credit & Collections Specialist

Bunzl Canada; Burlington; On-site; CAD 45,000 - 70,000; Full time

Job summary

An established industry player is seeking a Credit & Collections Specialist to enhance corporate profitability through effective credit policy administration. This role demands strong communication skills, attention to detail, and a proactive approach to customer service. You will manage collections, analyze accounts, and collaborate with various departments to ensure seamless operations. With a commitment to diversity and innovation, this dynamic company offers competitive compensation, benefits, and opportunities for career growth. Join a team where your contributions truly matter and help shape the future of credit management.

Benefits

Competitive Compensation

Benefits

RRSP Match

Stock Options

Performance Incentives

Career Growth Opportunities

Qualifications

• 1-3 years of experience in a similar role within a B2B distribution environment.
• Bilingual in English and French is an asset.

Responsibilities

• Manage collections, dispute resolution, and credit investigations for diverse customers.
• Contact customers to secure payments and resolve issues.

Skills

Verbal Communication

Written Communication

Attention to Detail

Customer Service

Analytical Skills

Bilingual (English and French)

Tools

Excel

Office 365

AS400 ERP

Sidetrade

Ariba

Retail Link

Job description

The Credit & Collections Specialist is responsible for effectively administering the Company’s Credit Policy, directly impacting corporate profitability. The ideal candidate should possess strong verbal and written communication skills, demonstrate attention to detail and accuracy in investigations, analysis, and reporting. Success in this role is measured through KPIs, excellent customer service, proactive team contributions, and alignment with the Company’s goals.

Responsibilities:

1. Manage collections, dispute resolution, order release, and credit investigations for a diverse customer base.
2. Contact customers to secure payments, follow up on overdue balances, and resolve issues.
3. Maintain detailed online documentation of collection activities and correspondence using Sidetrade software.
4. Research and analyze accounts, including payment habits, sales history, and previous collection efforts.
5. Prioritize collection efforts and determine the most effective strategies.
6. Manage assigned portfolios to reduce DSO and past dues, providing updates and reports to management.
7. Recommend legal or third-party actions when necessary, considering the debtor’s financial position and potential risks.
8. Evaluate and recommend credit limits based on customer profiles, credit reports, payment history, and financial status.
9. Review and release blocked orders, setting parameters for automatic credit approvals while mitigating risks.
10. Collaborate with internal departments to resolve customer issues related to orders, delivery, and project fulfillment.
11. Reconcile customer accounts, request adjustments, and maintain accurate transaction records.
12. Establish and maintain effective relationships with internal and external customers.

Requirements:

1. 1-3 years of experience in a similar role within a B2B distribution environment.
2. Bilingual in English and French is an asset.
3. Proficiency in Excel and Office 365 recommended.
4. Familiarity with AS400 ERP and Sidetrade is an asset.
5. Experience with Ariba, Retail Link, or similar portals is an asset.

Our Beliefs:

• We believe in the Power of People and put our people first.
• Diversity builds strength.
• An entrepreneurial spirit fosters endless possibilities.
• Collaboration achieves great results.
• Innovation leads to dynamic solutions.
• Motivated people create happy customers.
• Everyone counts at Bunzl.
• Your potential is unlimited with us.

What We Offer:

Join a fast-moving, evolving company offering competitive compensation, benefits, RRSP Match, Stock options, performance incentives, and career growth opportunities. We support your success with strong leadership and a positive workplace culture. When you succeed, we succeed. Let’s discuss your future with Bunzl.

Interview Guidance:

Bunzl is an Equal Opportunity Employer committed to diversity and accessibility. Reasonable accommodations are provided during the recruitment process upon request. Only selected candidates will be contacted for the next steps.