Switchboard Operator – Telecommunications – Full Time

Sault Area Hospital; Sault Ste. Marie; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading hospital is seeking a dedicated individual to manage calls and communications effectively. The role involves responding to emergencies, logging maintenance requests, and providing patient information. Ideal candidates will have strong customer service skills and experience in a fast-paced environment.

Qualifications

• 2 years’ experience in a customer service role or call centre.
• Proficiency with Windows-based software packages.

Responsibilities

• Respond to and process all internal and external calls.
• Log porter calls and dispatch accordingly.
• Monitor alarm panel indicators.

Skills

Customer service

Interpersonal skills

Telephone skills

Education

Diploma in Office Administration

Tools

Microsoft Office

Job description

Duties

• To respond to and process all internal and external calls in a timely, courteous and professional manner.
• To respond to “Code” situations in accordance with the Emergency Measures policies and procedures.
• To place overhead paging requests in accordance with policy and procedure.
• Place pages for hospital and nursing supervisors after hours
• Place pages for on-call doctors daily and after hours
• Monitor alarm panel indicators.
• Provide access to Bell long distance operator as requested.
• Provide patient location information as requested.
• Enter in all Maintenance work orders into the Concept 500 system and dispatch the appropriate Maintenance staff
• Log Porter calls received from all medical units and dispatch accordingly
• Dispatch Housekeeping (bed makers, isolations, and spills) throughout the hospital as required
• Monitor portering system for problems as required.
• Other clerical duties as assigned.
  
  

Qualifications

• Diploma in Office Administration, or equivalent education and/or experience, preferably in a health care environment.
  
  

Experience

• 2 years’ experience in a customer service role and/or call centre dealing with high call volume and strict time constraints.
  
  

Ability

• Proficiency with windows based software packages – ie. Microsoft Office applications – Word, Excel & Outlook and advanced keyboard skills.
• Demonstrated ability to maintain successful working relationships;
• Ability to meet and interact with people in a pleasant, professional, responsible and reassuring manner, both in person and on the telephone; tact, courtesy and alertness in public contacts.
• Ability to work effectively and efficiently as a team member in a fast paced environment in stressful situations or independently.
• Customer service, interpersonal and telephone skills.
• Ability to maintain successful working relationships with the interdisciplinary team to achieve positive patient outcomes.
• Ability to organize time effectively to perform the duties of the position.
• Ability to read, write and communicate to perform the duties of the position.
  
  

Note: Because of the changing nature of the work and work to be done, other responsibilities and duties may by assigned and qualifications may be adjusted from time to time. Only those selected for the test/ interview will be contacted.

Individuals will be selected on the basis of their ability, experience and qualifications as identified in the resume which they have attached to the posting application form. The Hospital reserves the right to conduct a formal interview and/or testing where required.