Operations Manager - Central Ontario

WS Audiology Americas; Barrie; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading company in hearing care is seeking a full-time Operations Manager for their Central Ontario clinics. This hybrid role involves overseeing operations, empowering teams, and ensuring exceptional client experiences. The ideal candidate will have multi-site operations experience in retail or clinical settings, strong analytical skills, and a passion for improving hearing health. Competitive salary, bonuses, and benefits are offered from day one.

Benefits

Competitive salary plus bonus

Vehicle allowance

Health, dental, and vision benefits

RRSP with employer matching

Educational assistance

Qualifications

• At least 3 years in retail or clinical operations.
• Over 2 years in operational leadership for multi-site teams.

Responsibilities

• Oversee operations of assigned HearCANADA clinics.
• Establish and maintain standard operating procedures.
• Support clinical initiatives and report on KPI trends.

Skills

Leadership

Communication

Analytical Thinking

Relationship Building

Tools

MS Office Suite

CRM

POS

EMR systems

Job description

Part of WSAudiology group, HearCanada bolsters a world-class team of hearing care professionals / pioneers who share a passion for providing Wonderful Sound for All. With 60% of the Canadian population experiencing a hearing health issue in 2021, our teams are dedicated to delivering an exceptional client experience throughout their hearing journey, offering relevant and meaningful solutions.

About the role :

We’re seeking a full-time, permanent Operations Manager to join our HearCANADA Retail Central Ontario team! This position supports the operations of our Central Ontario HearCANADA clinics, covering the GTA from Burlington to Durham Region, Barrie, Muskoka, and Peterborough Kawarthas. Travel within the territory to support clinical teams onsite will be expected.

Reporting to the Divisional Sales Director, you will bring multi-site operations experience from retail or clinical settings (experience in both retail + healthcare is a strong asset!) to our team. You should have an analytical and methodical approach, with experience empowering teams to exceed KPIs and targets, while providing support and data-driven recommendations.

This hybrid role is based in the Greater Toronto Area (or within commuting distance). Frequent travel (~60%) throughout the territory is required, and access to a vehicle and valid driver’s license are mandatory.

What you will do :

• Oversee all operational aspects of assigned HearCANADA clinics, including supporting staff with training, coaching, and development; participate in performance discussions and hiring decisions alongside the Divisional Sales Director as appropriate.
• Establish, create, and maintain standard operating procedures (SOPs) for your clinics, including schedule management, patient recall, database management, etc.
• Support clinical and company-wide initiatives such as new product launches, toolkit updates, pricing changes, and customer events.
• Stay informed on industry trends and assess their impact on clinic operations.
• Regularly report on KPI trends and the outcomes of initiatives and projects.
• Document clinic needs and perform risk analysis to facilitate successful relocations, buildouts, and closures.
• Support integration processes for acquisitions.
• Assist clinical teams with projects to increase brand awareness and revenue, including competitive intelligence, networking, and community marketing.
• Maintain ongoing communication with staff and managers to understand clinic challenges, successes, and areas for improvement.

What we are looking for :

• At least 3 years of successful experience in retail or clinical operations.
• Over 2 years of experience in operational leadership, training, coaching, and development for multi-site teams.
• Experience working with KPIs and data-driven environments.
• Technical proficiency with tools and software, including MS Office Suite (Outlook, Teams, Excel, SharePoint), CRM, POS, and EMR systems.
• Experience managing operations for new locations is highly desirable.
• Strong relationship-building skills with internal and external stakeholders, including change management experience.
• Excellent communication skills, both oral and written, suitable for diverse audiences.
• Analytical mindset, capable of evaluating problems from multiple perspectives.
• Willingness to travel approximately 60% across Canada.

What’s in it for you?

• Competitive salary plus bonus
• Vehicle allowance and company card for work-related expenses
• Health, dental, and vision benefits from day one
• RRSP with employer matching
• Educational assistance and professional development opportunities

If you are passionate about delivering Wonderful Sound for All, apply today!

HearCANADA is committed to fair and accessible employment practices, welcoming applications from candidates with disabilities. Accommodation is available upon request during the recruitment process.