Fixed Operations Manager - Barrie Kia

401 Auto; Barrie; On-site; CAD 85,000 - 100,000; Full time

Job summary

Join a leading automotive company as a Regional Fixed Operations Manager, overseeing service departments and ensuring top-notch service delivery. With a focus on customer satisfaction and team leadership, you'll play a key role in driving the company's success. Enjoy a dynamic work environment with opportunities for growth and excellent benefits.

Benefits

Health & Wellness Benefits

Employee Referral Bonuses

Employee Discounts

On-site Parking

Qualifications

• Minimum 5 years of Service Manager experience in the automotive industry.
• G Driver's license and a clean driving record.

Responsibilities

• Manage profit and financial statements of departments.
• Develop and maintain a culture valuing excellent customer service.
• Oversee multiple Service and Parts departments.

Skills

Communication

Interpersonal Skills

Time Management

Technical Savvy

Education

12th Grade Diploma

Tools

PBS Software

Job description

Be part of something bigger with the 401 Group of Companies!

At the 401 Group of Companies, we are dedicated to setting new standards of excellence in the automotive industry. With our consistent growth and innovation, we are looking for a Regional Fixed Operations Manager to help drive our continued success.

As a Regional Fixed Operations Manager, you will oversee and optimize our regional locations. Your responsibilities include managing service departments, leading a team of dedicated employees to deliver top-notch service, and building relationships while traveling to various locations.

Compensation: Up to $100,000 per year

Your Key Responsibilities:

1. Manage profit and financial statements of departments, including expenses and revenue, to ensure profitability.
2. Develop and maintain a culture valuing excellent customer service through training, supervision, coaching, and talent management.
3. Review and implement Service Centre policies and procedures to improve customer experience and rapport building.
4. Develop and execute strategies to attract and retain customers.
5. Maintain warranty platforms and understand parts pricing procedures.
6. Order parts following company and OEM guidelines.
7. Establish and maintain good relationships with wholesale customers.
8. Resolve customer and employee complaints professionally and effectively.
9. Ensure compliance with Health and Safety and workplace regulations.
10. Oversee multiple Service and Parts departments, ensuring proper staffing and coverage.
11. Maintain an active parts and accessories inventory, minimizing obsolescence and improving turnover.
12. Grow external parts and accessories sales, including wholesale accounts.
13. Ensure compliance with company and OEM policies, maintaining accurate warranty and merchandising areas.
14. Ensure high customer satisfaction and report non-compliance issues promptly.
15. Manage cash, credit/debit receipts, and the PBS system accurately.
16. Perform physical inventory counts as required.
17. Perform other duties as assigned.

What You Bring to the Table:

1. 12th Grade Diploma or equivalent.
2. Minimum 5 years of Service Manager experience in the automotive industry.
3. G Driver's license and a clean driving record.
4. Strong understanding of automotive parts.
5. Excellent communication, interpersonal, and time management skills.
6. Ability to adapt to changing environments and meet deadlines.
7. Technically savvy; experience with PBS software is an asset.
8. Ability to multi-task and work under pressure.
9. Willingness to be flexible with work schedules and travel regularly.

Why work for us?

• Privately owned and 100% Canadian.
• Over 20 state-of-the-art facilities, including a call center and a centralized service hub.
• High-energy, fast-paced, and fun work environment with various initiatives and rewards.
• Opportunities for career growth and internal advancement.
• Health & wellness benefits, employee referral bonuses, and employee discounts.
• On-site parking.

The 401 Group of Companies is proud to be recognized as one of Canada's fastest-growing Elite Business Management Groups, offering a full line of automotive, recreational vehicle, powersport, and marine products and services. Our headquarters is located in Cambridge, Ontario, with brands including Kia, Mitsubishi, Volkswagen, Hyundai, Yamaha, and more.

If you have a growth mindset like us, we'd love to see your resume and have a conversation. The opportunities at the 401 Group of Companies are endless!

We provide accommodations during all recruitment stages in accordance with the Human Rights Code and Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodations, please contact HR.

Thank you for your interest. Only candidates selected for an interview will be contacted due to the volume of applications.