Implementation and Support Consultant

Harris Computer; New Brunswick; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading company is seeking an Implementation and Support Consultant to configure ERP software, train users, and provide customer support. The ideal candidate will have 2+ years of experience in a client-facing role and a strong understanding of ERP systems. This remote-friendly position offers flexible hours and a competitive salary with benefits, including health plans and stock ownership options.

Benefits

Competitive salary

Stock ownership options

Health plans

Dental plans

Vision plans

Life insurance

Disability coverage

Paid vacation

Flexible paid personal time

Qualifications

• 2+ years of experience in customer support or implementation.
• Strong understanding of ERP software, preferably for local government.

Responsibilities

• Configure and deploy ERP software to meet client needs.
• Train users for successful adoption of solutions.
• Investigate and resolve software issues for clients.

Skills

Customer Support

Implementation

Communication

Tools

SQL

PowerShell

Python

CitySuite ERP

TeamSupport

ClickUp

AWS

Azure

Job description

Join to apply for the Implementation and Support Consultant role at Harris Computer.

Get AI-powered advice on this job and more exclusive features.

Responsibilities

• Configure and deploy ERP software to meet client needs.
• Train users to ensure successful adoption of our solutions.
• Assist with data migration, system integration, and testing.
• Analyze customer workflows and recommend software optimizations.
• Ensure projects stay on schedule and within budget.

Implementation & Training

• Configure and deploy ERP software to meet client needs.
• Train users to ensure successful adoption of our solutions.
• Assist with data migration, system integration, and testing.
• Analyze customer workflows and recommend software optimizations.
• Ensure projects stay on schedule and within budget.

Customer Support & Issue Resolution

• Investigate, track, and resolve software issues for both on-premises and cloud-hosted applications.
• Provide timely, professional assistance to clients via phone, email, and chat.
• Escalate complex issues and collaborate with internal teams (Support, Development, TechOps).
• Document customer issues, update knowledge base articles, and improve support processes.
• Work with Account Management to identify opportunities for additional solutions and services.
• Support product releases by coordinating with Support, TechOps, and Development teams.
• Provide documented feedback to R&D on bugs, enhancements, and client requests using Harris ERP systems and tools.

Qualifications & Experience

• 2+ years of experience in customer support, implementation, or a similar client-facing role.
• Strong understanding of ERP software (local government experience preferred).
• Technical proficiency in on-premises and cloud-based applications.
• Experience troubleshooting software and resolving complex functional issues.
• Excellent communication skills, with the ability to explain technical concepts to both technical and non-technical users.
• Self-motivated, detail-oriented, and able to manage multiple tasks.
• Ability to travel across North America (United States, Canada, and the Caribbean).

What Will Make You Stand Out

• Experience with CitySuite ERP software or similar solutions.
• Familiarity with TeamSupport, ClickUp, and Microsoft Teams.
• Experience working in virtual / cloud environments (AWS, Azure).
• Familiarity with SQL databases and scripting (e.g., PowerShell, Python).

Benefits And Work Hours

Harris ERP offers a competitive salary and stock ownership options. We also provide access to corporate health, dental, and vision plans, as well as life insurance, disability, and AD&D coverage.

While Harris ERP is headquartered in St. Louis, we are a remote-friendly employer. Some flexibility in hours is allowed, but employees must be available during core work hours. In addition to paid vacation, we offer flexible paid personal time.