Implementation and Support Consultant

Harris Computer; Alberta; Remote; CAD 70,000 - 90,000; Full time

Job summary

A leading company in the ERP sector is seeking an Implementation and Support Consultant. The role involves configuring ERP software, training users, and providing support. Ideal candidates have experience in customer support and a strong understanding of ERP systems. The position offers competitive salary and benefits, including remote work flexibility.

Benefits

Stock Options

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Vacation

Personal Time

Qualifications

• 2+ years in customer support or related roles.
• Strong understanding of ERP software.

Responsibilities

• Configure and deploy ERP software to meet client needs.
• Train users for successful adoption of solutions.
• Assist with data migration and system integration.

Skills

Customer Support

Communication

Problem Solving

Tools

SQL

PowerShell

Python

Job description

Join to apply for the Implementation and Support Consultant role at Harris Computer .

Responsibilities include :

• Configure and deploy ERP software to meet client needs.
• Train users to ensure successful adoption of solutions.
• Assist with data migration, system integration, and testing.
• Analyze customer workflows and recommend software optimizations.
• Ensure projects stay on schedule and within budget.

Additional Responsibilities :

• Investigate, track, and resolve software issues for both on-premises and cloud applications.
• Provide timely support via phone, email, and chat.
• Escalate complex issues and collaborate with internal teams.
• Document issues, update knowledge bases, and improve support processes.
• Work with Account Management to identify opportunities for additional solutions.
• Support product releases by coordinating with teams.
• Provide feedback to R&D on bugs, enhancements, and client requests.

Qualifications & Experience :

• 2+ years in customer support, implementation, or related client-facing roles.
• Strong understanding of ERP software (local government experience preferred).
• Technical proficiency in on-premises and cloud applications.
• Experience troubleshooting and resolving complex issues.
• Excellent communication skills for technical and non-technical audiences.
• Self-motivated, detail-oriented, capable of managing multiple tasks.
• Ability to travel across North America.

Preferred Skills :

• Experience with CitySuite ERP or similar solutions.
• Familiarity with TeamSupport, ClickUp, Microsoft Teams.
• Experience in virtual / cloud environments (AWS, Azure).
• Knowledge of SQL databases and scripting (PowerShell, Python).

Benefits & Work Hours :

Competitive salary, stock options, health / dental / vision, life insurance, disability, and AD&D. Harris ERP supports remote work with some flexibility during core hours. Paid vacation and personal time are provided.