Implementation and Support Consultant

Harris Computer; British Columbia; Remote; CAD 50,000 - 65,000; Full time

Job summary

A leading company in software solutions is seeking an Implementation and Support Consultant. This entry-level role involves configuring ERP software, training users, and providing customer support. The ideal candidate will have experience in customer support and a strong understanding of ERP systems. Benefits include competitive salary, stock options, and flexible remote work options.

Benefits

Competitive salary

Stock options

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid vacation

Flexible hours

Personal time

Qualifications

• 2+ years in customer support or implementation roles.
• Understanding of ERP software, preferably local government solutions.
• Excellent communication skills.

Responsibilities

• Configuring and deploying ERP software to meet client needs.
• Training users to ensure successful adoption.
• Assisting with data migration and system integration.

Skills

Customer Support

Implementation

Communication

Detail-Oriented

Tools

CitySuite ERP

TeamSupport

ClickUp

Microsoft Teams

AWS

Azure

SQL

PowerShell

Python

Job description

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Responsibilities include:

1. Configuring and deploying ERP software to meet client needs.
2. Training users to ensure successful adoption of solutions.
3. Assisting with data migration, system integration, and testing.
4. Analyzing customer workflows and recommending software optimizations.
5. Ensuring projects stay on schedule and within budget.

Implementation & Training

• Configure and deploy ERP software to meet client needs.
• Train users for successful adoption.
• Assist with data migration, system integration, and testing.
• Analyze workflows and recommend optimizations.
• Manage project timelines and budgets.

Customer Support & Issue Resolution

• Investigate, track, and resolve software issues for on-premises and cloud applications.
• Provide support via phone, email, and chat.
• Collaborate with internal teams for complex issues.
• Document issues and update knowledge base articles.
• Support product releases and provide feedback to R&D.

Qualifications & Experience

• 2+ years in customer support, implementation, or similar roles.
• Understanding of ERP software, preferably local government solutions.
• Proficiency in on-premises and cloud applications.
• Experience troubleshooting complex software issues.
• Excellent communication skills.
• Self-motivated and detail-oriented.
• Ability to travel across North America.

Preferred Skills

• Experience with CitySuite ERP or similar.
• Familiarity with TeamSupport, ClickUp, Microsoft Teams.
• Experience with cloud environments (AWS, Azure).
• Knowledge of SQL databases and scripting (PowerShell, Python).

Benefits and Work Hours

Competitive salary, stock options, health/dental/vision, life insurance, disability, and AD&D. Remote work with flexible hours, paid vacation, and personal time.

Additional Details

Seniority level: Entry level

Employment type: Full-time

Job function: Other / Software Development