Head, Management Services

Canadian Security Intelligence Service (CSIS) | Service canadien du renseignement de sécurité (SCRS); Burnaby; On-site; CAD 90,000 - 120,000; Full time

Job summary

The Head, Management Services plays a pivotal role in managing corporate planning activities and overseeing the provision of essential administrative support at the Canadian Security Intelligence Service. This senior leadership position requires strategic planning, oversight of operations, and the ability to manage complex issues spanning multiple projects. Ideal candidates will have strong communication and organizational skills, with a proven track record in relation management and team collaboration. The successful candidate will navigate various corporate initiatives while ensuring alignment with the organization's goals.

Qualifications

• Degree and 4 years of related experience, or College diploma with 6 years of experience.
• Experience in writing technical correspondence and stakeholder engagement.
• Proven ability to coordinate projects and activities related to corporate needs.

Responsibilities

• Manage corporate planning activities and oversee administrative services.
• Conduct research and provide analytics reports for senior management.
• Develop and maintain client relationships and collaborate with various stakeholders.

Skills

Strategic Thinking

Reliability

Communication

Organizational Skills

Initiative

Education

Undergraduate degree

College diploma

High school diploma

Job description

Job Summary

The Head, Management Services is responsible for managing activities related to the preparation and delivery of corporate planning and reporting products and overseeing the provision of administrative services

• Manage and oversee the activities of the unit by planning, developing / monitoring / revising plans / objectives, directing, developing and evaluating the performance of subordinates.
• Support the Region in inputting to the Services’ strategic and annual corporate planning activities, respond to corporate requirements on behalf of the Region and manage the overall activities related to the Region’s involvement in corporate wide initiatives/projects and sector-specific projects/initiatives.
• Conduct research and analysis and provide analytics reports on a range of issues, problems and corporate requirements / concerns as identified by management: review and author assessments, reports, presentations and briefing materials for senior management on a range of complex topics.
• Provide support to meet requirements for plans and policies in accordance with Service requirements; provide integrated advice and recommendations to the region’s / the Branch management.
• Address and resolve concerns and present solutions to the region’s / the Branch management and staff on administrative issues.
• Develop or maintain a network of contacts, liaise and collaborate with clients within the region or enabler Branches and other domestic or Government Departments/Agencies.
• Act as a resource person to region management by overseeing the preparation of formal operational briefing material, developing and delivering presentations and providing policy centre expertise and advice.
  
  

Education

• Undergraduate degree and four (4) of years of experience*
• College diploma and six (6) years of experience*
• High school diploma and eight (8) years of experience*
  
  

The Undergraduate degree/College Diploma must be obtained from an accredited learning institution recognized in Canada. If you completed a program outside of Canada you will be required to obtain proof of a Canadian equivalency at your expense from an accredited learning institution recognized in Canada.

Any higher level of education (i.e.: Masters, Doctorate) in a related field of study could be recognized as some experience.

Experience

• Experience is defined as
• Experience where the main functions are planning, coordinating and organizing projects or activities related to corporate requirements (for example doing complex administrative duties or managing the activates of a branch or region) which involves research and analysis and making recommendations.
  
  

Candidates Much Also Possess The Following Experience

• Two (2) years experience in writing administrative or technical correspondence such as reports, briefing notes or presentations
• Two (2) years experience in establishing and maintaining effective working relationships as well as collaborating as part of at team
• One (1) year of experience in stakeholder or client engagement
  
  

Competencies

• Strategic Thinking
• Dependability/Reliability
• Communication
• Organizational/Multitasking Skills
• Initiative
  
  

Assets

An asset qualification is a qualification which can enhance the ability to perform the work based on current and future business requirements, but which is not strictly required. Assets can help determine right fit in certain circumstances.

• Experience in the coordination of various corporate activities such as Integrated Planning, Performance and Risk Measures, Business Continuity Planning, Access to Information and Privacy Section (ATIP), National Security and Intelligence Review Agency (NSIRA) and National Security and Intelligence Committee of Parliamentarians (NSICOP) requests as well as highlights.
• Supervisory experience: Informal supervision**
• For this criterion, we are looking for experience related to the skills required to perform the functions, and not necessarily formal “supervisory” experience. Depending on the number of employees to be supervised, this may involve various degrees of experience in planning, coordination, control and leadership of human resources. These skills may have been acquired through both work-related and other experiences, including volunteer and other work experiences outside the Service, as a supervisor or not.
  
  

Notes

While we continue to explore opportunities for flexible work arrangements, the majority of work in our organization must be done in the office and cannot be performed at home.

If you need accommodations during the recruitment process, please mention it to the HR representative.

You are invited to visit Canada.ca for tips on how to submit a powerful application: How to Submit a Powerful Application

Reference Links

• Salary Grade Breakdown
  
  

Security Requirements

Candidates must be eligible to receive an Enhanced Top Secret security clearance. The process involves a security interview, a polygraph, and a background investigation that includes credit and financial verifications. The use of illegal drugs is a criminal offense. Drug use is an important factor considered in your reliability and suitability assessment during the selection process. Therefore it is important not to use any illegal drugs from the time you submit your application.

Others

Important

Applicants must clearly demonstrate in their application how they meet each Education and Experience criteria. Failure to do so will result in the applicant being screened out of the career opportunity.

CSIS is a separate employer and is not subject to the Public Service Employment Act (PSEA) . CSIS has its own classification, compensation system, and a different staffing regime. As such, we use a different staffing process and terminology.

CSIS is committed to building a workforce that is truly representative of the Canadians it serves by cultivating a diverse and inclusive workplace environment. This will be achieved by increasing employment equity group representation (including persons with disabilities, visible minorities, Indigenous peoples, and women) at all levels within the organization through hiring and talent management practices. We will also ensure that appropriate accommodations are made (e.g., specialized equipment, changes to physical workspace) to provide employment opportunities for all qualified candidates. In support of achieving a greater, diverse and skilled workforce, we strongly encourage those individuals who belong to one or more of the employment equity groups to self-identify when applying.

Should you require accommodation in relation to a disability, please tell us at the beginning of the selection process. This information will be kept confidential.

CSIS Offices in Canada are located on various ancestral and traditional lands. In the spirit of reconciliation, we acknowledge all Indigenous People across Canada and their connection to these lands.

The personal information provided in your application is protected under the Privacy Act and will be held in Personal Information Bank SIS/P-PU-025.

We thank all applicants for their interest in CSIS. However, only those who are selected for further consideration will be contacted.

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Date Modified

2025-05-28