Account Director for SaaS Solution | REMOTE (Vancouver Area)

Gatekeeper; Vancouver; Remote; CAD 90,000 - 130,000; Full time

Job summary

Gatekeeper, a leading SaaS provider, is seeking an Account Director to manage high-value accounts remotely in British Columbia. The role focuses on customer retention, account growth, and strategic planning, requiring strong relationship-building skills and a customer-centric approach. Join a dynamic team committed to innovation and customer success.

Benefits

100% remote work

Generous paid vacation allowance

Comprehensive benefits

Learning & Development opportunities

Technology provided for best work

Gatekeeper for Good initiatives

Company retreats

Qualifications

• 8+ years in account management, sales, or customer success.
• Deep understanding of customer needs.
• Proven ability to build relationships with senior stakeholders.

Responsibilities

• Identify upselling and cross-selling opportunities.
• Build strong relationships with key stakeholders.
• Collaborate with Customer Success for onboarding and engagement.

Skills

Customer Retention

Account Growth

Relationship Building

Commercial Acumen

Data Analysis

Job description

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Description

Gatekeeper is a SaaS-based, next-generation Vendor & Contract Lifecycle Management (VCLM) & Third Party Risk Management (TPRM) Solution. We help our customers restore visibility of their vendor contracts, take control of their vendor and contract processes, and safeguard compliance of their third parties.

Gatekeeper has achieved consistent, profitable growth YoY, serving clients like Ford, The Telegraph, Autotrader, SumUp, Crocs, and Funding Circle. Following private equity investment from Vista Equity Partners, we are scaling rapidly.

Note: This is a fully remote position, open to applicants based in British Columbia.

Role Overview

As an Account Director at Gatekeeper, you will be the primary contact and owner of a portfolio of high-value existing accounts, responsible for retaining, growing, and expanding these relationships. This strategic role requires a customer-centric approach to strengthen relationships, drive renewals, identify upsell and cross-sell opportunities, and ensure our customers achieve maximum value from our solutions.

Key Responsibilities

1. Expansion & Growth: Identify opportunities for upselling and cross-selling additional Gatekeeper solutions by understanding customer needs and aligning our products to their business goals to help drive net revenue retention (NRR).
2. Account Retention: Build strong, long-lasting relationships with key stakeholders within your accounts, ensuring high customer satisfaction and loyalty to drive renewals and reduce logo churn.
3. Customer Success & Professional Services Collaboration: Partner with the Customer Success & Professional Services team to ensure smooth onboarding, product adoption, and continued engagement, maximising customer value and product utilisation.
4. Strategic Account Planning: Develop, collaborate on, and execute customised account plans that align with customer goals and Gatekeeper’s growth objectives.
5. Problem Solving: Act as a trusted advisor to customers, proactively identifying and addressing potential issues, providing solutions, and ensuring positive outcomes.
6. Domain & Product Expertise: Become a subject matter expert in Gatekeeper’s product offerings and the broader domain of Vendor & Contract Lifecycle Management (VCLM). Leverage this expertise to guide customers in maximising the value of our solutions and to position yourself as a trusted consultant.
7. Data-Driven Insights: Use data and analytics to monitor account health and customer usage to identify growth opportunities. Regularly report on account performance and forecast renewal and expansion revenue.
8. Customer Advocacy: Serve as a voice of the customer within Gatekeeper, relaying product feedback to the product and development teams to help drive improvements that meet customer needs.

Requirements

1. 8+ years of experience in a customer-facing, account management, sales, or customer success role within mid-market or enterprise SaaS, focusing on retention, expansion, and account growth.
2. Deep understanding of customer needs and the ability to develop strategies that drive satisfaction, retention, and growth.
3. Proven ability to build strong, trusted relationships with senior stakeholders in enterprise organizations.
4. Strong commercial acumen to identify revenue growth opportunities within existing accounts and achieve upsell and cross-sell targets.
5. Comfortable using data and insights to make informed decisions and strategize for account growth and retention.
6. Ability to create and execute account plans aligning customer goals with Gatekeeper’s offerings.
7. Thrives in a fast-paced, evolving environment with a high degree of ownership and autonomy.

What We Offer

• 100% remote work: no offices and no commute
• Generous paid vacation allowance
• Comprehensive benefits including:
• Private Medical & Dental cover
• GRSP Matching
• Employee Assistance Program
• Learning & Development opportunities for lifelong learners
• Technology: we provide everything needed to do your best work
• Gatekeeper for Good: Match funding to support non-profit organizations in your community
• Gatekeeper retreats

We live by our company vision and values. If these resonate with you, we’d love to talk.

Gatekeeper values diversity and inclusion, welcoming candidates from all backgrounds across our 15-country team.

Apply Today

If you’re passionate about growing and retaining high-value accounts, apply now to join Gatekeeper’s journey of growth and innovation. Note: some national and international travel may be involved.

About Us

A market-leading product, a supportive team, and distinctive values make Gatekeeper a rewarding place to work. We’re proud of the company we’re building and would love for you to be part of it.