Program Coordinator

Cencora, Inc.; Ontario; On-site; CAD 45,000 - 60,000; Full time

Job summary

Cencora, Inc. is seeking a dedicated individual to join their team, focusing on patient enrollment and support for health programs. The role involves coordinating with healthcare professionals and ensuring patient adherence to prescribed medications. Ideal candidates will possess strong customer service skills, proficiency in Microsoft Office, and a commitment to improving health outcomes. Cencora offers competitive compensation and a comprehensive benefits package, fostering an inclusive culture for all team members.

Benefits

Medical Benefits

Dental Benefits

Vision Care

Wellness Programs

Paid Parental Leave

Professional Development

Qualifications

• Minimum of 2 years’ experience in customer service within an office setting.
• Experience in healthcare, pharmaceutical, or insurance industries is an asset.

Responsibilities

• Plan Member enrollment for support programs offered by drug manufacturers.
• Coordinate cases with Patient Assistance Programs and healthcare professionals.
• Provide adherence services to ensure patients take their medication as prescribed.

Skills

Customer Service

Communication

Interpersonal Skills

Organization

Multitasking

Bilingual (French and English)

Education

Post-secondary education

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

PRIMARY DUTIES AND RESPONSIBILITIES :

• Plan Member (patient) enrollment to ensure participation in available support programs offered by drug manufacturers (e.g., Patient Assistance Programs).
• Set up pharmacy and prescriptions for patients during enrollment and provide ongoing support for the duration of the HealthForward Program.
• Acquire knowledge of funding mechanisms, including private and public insurance plans.
• Coordinate and manage all aspects required to sustain prescription drug coverage according to private plan parameters.
• Coordinate cases with Patient Assistance Programs, pharmacies, physician offices, and healthcare professionals to maximize health outcomes.
• Handle documents, submissions, and paperwork related to Patient Assistance Programs, physician offices, and pharmacies.
• Provide adherence and compliance services to ensure patients take their medication as prescribed and support overcoming adherence barriers.
• Be available between 8 : 00 AM and 8 : 00 PM, with flexible working hours.
• Maintain professionalism in a call center environment.
• Perform other duties as assigned.

MINIMUM SKILLS, KNOWLEDGE, AND ABILITY REQUIREMENTS :

• Post-secondary education or equivalent in a related discipline.
• Minimum of 2 years’ experience in customer service within an office setting.
• Strong proficiency in Microsoft Outlook, Word, and Excel.
• Professional, courteous, and efficient telephone manner.
• Proven ability to organize time, prioritize, and multitask to meet deadlines.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Experience in healthcare, pharmaceutical, or insurance industries is an asset.
• Bilingual in French and English is an asset.

What Cencora offers

We provide competitive compensation, benefits, and resources that foster an inclusive culture and support our team members’ purpose-driven lives. Our benefits include medical, dental, vision care, and a comprehensive suite of wellness programs addressing physical, emotional, financial, and social health. We support working families with backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. We also offer training programs, professional development, mentorship opportunities, employee resource groups, volunteer activities, and more.

Cencora is committed to providing equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or membership in any protected class under law. We prohibit harassment and ensure all recruiting, training, compensation, benefits, promotions, and transfers adhere to these principles. Reasonable accommodations are provided for individuals with disabilities during employment processes. To request accommodations, contact us at 888.692.2272 or [emailprotected] . Messages unrelated to accommodation requests will not be responded to.

Accessibility Policy

Cencora is committed to fair and accessible employment practices. We will accommodate individuals with disabilities during recruitment, assessment, hiring, and employment upon request.