Receptionist

Baker Tilly Canada Cooperative; Ontario; On-site; CAD 45,000 - 60,000; Full time

Job summary

Baker Tilly Canada Cooperative is seeking a dynamic member for their Internal Client Service team in Ontario. The role involves welcoming clients, managing calls, and providing administrative support in a professional services environment. Candidates should possess a post-secondary diploma and 3-5 years of relevant experience, with excellent communication and organizational skills.

Qualifications

• 3-5 years of experience in a professional services environment.
• Customer-facing experience considered an asset.
• Familiarity with accounting terminology is advantageous.

Responsibilities

• Greeting clients and managing incoming phone calls.
• Scheduling appointments and maintaining the appointment calendar.
• Providing administrative support such as document preparation and data entry.

Skills

Communication

Organizational skills

Time management

Attention to detail

Education

Post-secondary diploma or degree

Tools

Microsoft Office Suite

Caseware

Caseview

Doc-It

Job description

Baker Niagara is seeking a dynamic member to join our Internal Client Service team. We have a great team that works hard and plays hard, enjoying activities like axe throwing, wine tours, and visits to watch factories. We promote work-life balance and respect our team members.

Baker Tilly is one of Canada's largest chartered professional accountant firms, offering opportunities for professional growth within a resource-rich environment. As a member of Baker Tilly International, we have a global network of over 25,000 professionals across 145 countries. Our Niagara office is a rapidly growing accounting and advisory firm providing services to mid-market clients, multinational corporations, and non-profits.

Your primary responsibilities will include:

1. Greeting and welcoming clients, visitors, and staff in a friendly, professional manner to create an inviting atmosphere.
2. Managing incoming phone calls, directing them appropriately, and taking accurate messages.
3. Assisting clients with inquiries, appointments, and general information, ensuring excellent customer service.
4. Scheduling and coordinating client appointments, maintaining the appointment calendar.
5. Coordinating office activities, managing mail and deliveries, and maintaining supplies.
6. Serving as a communication liaison within the organization, ensuring messages are relayed promptly and accurately.
7. Providing administrative support such as document preparation, filing, and data entry.
8. Maintaining confidentiality and security of sensitive information and client records.
9. Handling client inquiries and issues professionally, escalating as necessary.
10. Collaborating with colleagues to ensure smooth operations and effective teamwork.

Qualifications for success:

• Post-secondary diploma or degree.
• 3-5 years of experience in a professional services environment, with customer-facing experience considered an asset.
• Familiarity with Caseware, Caseview, and Doc-It is advantageous, as is knowledge of accounting terminology.
• Excellent communication skills, both verbal and written, with a professional demeanor.
• Strong organizational and time management skills.
• Ability to handle multiple tasks, prioritize, and work under pressure.
• Discretion and confidentiality in handling sensitive information.
• Attention to detail and accuracy.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).

Application process:

We offer a competitive salary and benefits package, with opportunities for career advancement in a dynamic environment. Interested candidates should submit their resume and cover letter to [e-mail].

We appreciate all applicants' interest; only those selected for an interview will be contacted.