Work From Home Virtual Receptionist - Canadian Clients

Freelanceshop; Toronto; Remote; CAD 35,000 - 55,000; Part time

Job summary

An established industry player is seeking a Virtual Receptionist to join their remote team. In this role, you will be the first point of contact for various clients, providing exceptional service through inbound calls and emails. Ideal candidates will thrive in a fast-paced environment, showcasing strong communication skills and the ability to multitask effectively. This position offers flexibility with part-time and full-time options, allowing you to balance work and personal life while gaining valuable experience in customer service and administration. Join a supportive team dedicated to professionalism and responsiveness, and contribute to a growing remote-first company serving respected Canadian businesses.

Benefits

Competitive hourly pay

Flexible work-from-home schedule

Paid training and ongoing support

Opportunities for advancement

Supportive and collaborative virtual team

Qualifications

• Strong communication skills in English; French is a plus.
• Proficient in Microsoft Office and Google Workspace.

Responsibilities

• Answer inbound calls and respond to emails for clients.
• Maintain accurate call logs and handle administrative duties.

Skills

Exceptional communication skills

Multitasking

Active listening

Professional phone manner

Typing speed of 40+ WPM

Education

High school diploma or equivalent

Post-secondary education

Tools

Microsoft Office Suite

Google Workspace

CRM systems

Virtual communication tools

Job description

We are looking for a professional, friendly, and organized Virtual Receptionist to support our Canadian client base. In this fully remote position, you will act as the first point of contact for businesses across various industries, handling inbound calls, emails, scheduling, and client inquiries with a high level of professionalism.

This role is ideal for individuals who enjoy customer interaction, are highly organized, and can manage multiple tasks with ease while working from home.

Key Responsibilities

• Answer inbound calls and respond to emails on behalf of clients in a courteous and timely manner
• Provide general information, take messages, route calls, or schedule appointments
• Maintain accurate call logs and client communications
• Handle basic administrative duties such as calendar management, appointment confirmations, and data entry
• Represent client brands professionally and uphold high service standards
• Collaborate with internal teams or client contacts for seamless service delivery
• Adhere to client-specific protocols and confidentiality agreements

Required Skills and Qualifications

• High school diploma or equivalent; post-secondary education is a plus
• Exceptional communication skills in English (spoken and written); French is a strong asset
• Proficient in Microsoft Office Suite, Google Workspace, and virtual communication tools
• Typing speed of 40+ WPM with accuracy
• Professional phone manner with active listening skills
• Ability to multitask and work independently

Experience

• Previous experience in reception, customer service, or administrative roles preferred
• Experience using CRM systems or virtual phone systems is an asset
• Remote work experience is beneficial but not mandatory

Working Hours

• Part-time and full-time options available
• Flexible shifts including mornings, evenings, and weekends
• All work is done remotely – must be located in Canada and legally authorized to work

Knowledge, Skills, and Abilities

• Dependable and punctual with a strong work ethic
• Quick learner, especially with new software and procedures
• Friendly, empathetic, and confident demeanor
• Discretion and professionalism when handling client information

Benefits

• Competitive hourly pay
• Flexible work-from-home schedule
• Paid training and ongoing support
• Opportunities for advancement into client management or admin coordinator roles
• Join a supportive and collaborative virtual team

Why Join Us?

• Be part of a growing remote-first company serving respected Canadian businesses
• Enjoy a healthy work-life balance while building administrative experience
• Gain exposure to different industries and communication styles
• Work independently while being fully supported by a remote team
• Contribute to a company that values professionalism, responsiveness, and people-first service

How to Apply

Submit your resume and a short cover letter to us with the subject line: Virtual Receptionist Application – Canada

Shortlisted applicants will be invited for a video interview.