Program Coordinator, Homeless Outreach

WorkInNonProfits.ca; Vancouver; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading non-profit organization is seeking a dedicated Program Coordinator for their Homeless Outreach Program. This role involves overseeing program operations, managing staff, and providing essential support to individuals facing homelessness. The ideal candidate will have a strong background in behavioral science, experience in mental health services, and a commitment to community advocacy. Join us in making a difference in the lives of those in need.

Qualifications

• Minimum three years’ experience in a similar setting with a mental health agency.
• Experience working with people with mental illness or those at risk of homelessness.
• Formal leadership training and two years’ experience in a team setting.

Responsibilities

• Oversee day-to-day operations of the Homeless Outreach program.
• Coordinate staff and perform participant intakes.
• Advocate for members in areas such as housing and financial assistance.

Skills

Excellent communication

Problem-solving

Crisis intervention

Conflict resolution

Ability to work independently

Education

B.A. in Behavioral Science or Diploma in Community Social Service

Job description

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closes in 13 days (Tue, 3 Jun)
full time • $33.89-$35.58

P OSTING DATE: May 20, 2025

POSTING NUMBER: 2025-013

Regular Full-Time

UNION: HEU – MPA Certification

PROGRAM: Homeless Outreach Program, Resource Centre

SALARY RANGE: Grid 37: $33.89 - $35.58

HOURS OF PAY: 37.5 hours per week

SCHEDULE: Monday to Friday: 0900 hrs to 1700 hrs

• All candidates subject to a criminal record check

Internal applications no later than 5:00pm on Tuesday, May 27, 2025.

External applications no later than 5:00pm on Tuesday, June 3, 2025.

Job Description – Program Coordinator

Classification Benchmark: Residence Coordinator

Collective Agreement: Community Subsector Association

Reports To: Manager, Resource Centre

Job Summary

The Homeless Outreach Program Coordinator must be committed to the mission and philosophy of the MPA Society and the principles and practice of Psychosocial Rehabilitation and harm reduction strategies. Working from within the MPA Resource Centre which provides a safe community setting where our service users can socialize and engage in peer support in a welcoming and non-judgmental environment.

The Homeless Outreach Program fosters resilience, provides outreach, assists in housing, coordinates referrals, connects to financial resources, and promotes self-empowerment, provides a variety of day-to-day physical, emotional, and social supports, advocacy, life skills assistance, information, resources, and demonstrations.

The Homeless Outreach Program Coordinator will oversee the day-to-day operation of the Homeless Outreach program and supervision of the Outreach Workers.

Functions & Responsibilities

1. Performs participant intakes through interviews and collaboration with outside service providers to determine client’s eligibility for the program; for those not connected to mental health services or for those not residing in housing that is supported by other mental health service providers until such connections are made.

2. Coordinates staff by performing duties such as assigning work, providing feedback and evaluation, determining training requirements, orientating new staff, and maintaining timekeeping and attendance records. Resolves staffing problems, including calling in staff to ensure appropriate staffing levels.

3. Participates in case management and planningwith clients and/or healthcare providers, by performing duties such as interviewing clients to identify problems and needs, obtaining required information from a variety of sources such as families and care providers, documenting client needs and wants.

4. In consultation with the Manager, develops and oversees the implementation of Homeless Outreach programming to meet the diverse needs of our service users.

5. Assists in recruitment and selection of staff by performing duties such as reviewing applications, providing input into the development of interview questions, and participating on interview panels.

6. Participates in all staff meetings for the MPA Resource Centre to promote sharing information and help determine the needs of specific individual members.

7. Advocates for members by problem solving in areas such as landlord-tenant disputes, financial assistance, mental health assistance, general health assistance, accessing community resources, and housing both temporary and permanent.Accompany clients to appointments with other agencies in an advocacy role.

8. Identifies available social, economic, recreational, and educational services and resources in the community that will meet clients’ needs including long term case management services through mental health centres and provides clients with that information.

9. Assists in the preparation of the budget for assigned programs and/or services, monitors and authorizes budgeted expenditures, and assists with financial reports and payments. Maintains related records and reports and carries out administrative transactions.

10. Oversees the maintenance of related records and documentation such as care plans, progress reports, statistics, and daily logs.

11. Provides medication support, in accordance with established policy.

12. Receives client feedback, inquiries, and complaints, and responds as required.

13. Provides direction to clients, volunteers and/or practicum students as required.

14. Fulfills all functions and responsibilities of the Homeless Outreach Worker and Resource Centre Mental Health Worker as needed.

15. Performs other related duties as assigned.

Education, Training & Experience

1. B.A. in Behavioral Science or Diploma in Community Social Service – Mental Health specifically preferred.

2. A minimum of three (3) years’ experience in a similar setting with a mental health related agency, with responsibility for front line service delivery, crisis intervention, debriefing and support, conflict resolution and case planning or an equivalent combination of education, training and experience.

3. Three (3) years’ experience working with people with mental illness or those at risk of homelessness and a demonstrated commitment to promoting empowerment and individual/group advocacy.

4. Formal leadership training and two (2) years’ experience providing leadership in a team setting, including motivating, coaching, and providing feedback to team members, or equivalent combination of training and experience.

5. Experience in monitoring and evaluating programs and prioritizing and assigning front line services.

6. Extensive working knowledge of psychosocial rehabilitation approaches and services including individual service plan development and implementation and life skills training.

7. A solid background and knowledge of concurrent disorders and harm reduction principles with related work experience.

8. Satisfactory criminal record check.

9. Current Certification in First Aid, CPR and NVCI.

10. Class 5 unrestricted British Columbia Driver License.

11. Access to a reliable vehicle an asset.

Skills & Abilities

• Excellent communication and problem-solving skills and demonstrated ability to work effectively with a diverse group of players, other frontline workers, mental health consumers, community agencies, management, government, and the general public.
• Knowledge of community mental health, social service, legal and forensic resources.
• Knowledge of Psychosocial Rehabilitation and Concurrent Disorders including theories and methods.
• Knowledge of Vancouver rental market and ability to seek out rental accommodations with clients and on client's behalf when necessary.
• Ability to work independently and in cooperation with others, exercise initiative and good judgement.
• Ability to plan, organize and prioritize.
• Ability to establish and maintain rapport with clients, staff and management, landlords, and collateral service providers.
• Ability to observe and recognize changes in clients.
• Ability to operate related equipment and technology including computer skills and data entry.
• Ability to instruct.
• Ability to analyze and resolve problems.
• Physical ability to carry out the duties of the position.
• Conflict resolution and crisis intervention skills.

How to Apply

Please make sure that you quote job code 2025-013 in your application and mention that you saw this posting on WorkInNonProfits.ca.

Please apply online at: https://mpa-society.scouterecruit.net/jobs/2025013

Please Note: WorkInNonProfits.ca is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

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