Program Coordinator, Homeless Outreach

MPA Society; Vancouver; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading organization in Vancouver is seeking a Program Coordinator for their Homeless Outreach Program. The role involves overseeing operations, supporting clients, and coordinating staff, requiring a strong background in mental health and community services. Candidates should have a degree in Behavioral Science and experience in crisis intervention and advocacy.

Qualifications

• At least three years’ experience in a similar mental health setting.
• Leadership training and two years’ team leadership experience.
• Current First Aid, CPR, and NVCI certifications.

Responsibilities

• Oversee daily operations of the Homeless Outreach program.
• Conduct participant intakes and coordinate staff activities.
• Advocate for clients in areas like landlord disputes and financial aid.

Skills

Communication

Problem-solving

Interpersonal skills

Organizational skills

Advocacy skills

Education

B.A. in Behavioral Science

Diploma in Community Social Service – Mental Health

Job description

POSTING DATE: May 20, 2025

POSTING NUMBER: 2025-013

POSITION: Program Coordinator

Regular Full-Time

UNION: HEU – MPA Certification

PROGRAM: Homeless Outreach Program, Resource Centre

Vancouver

SALARY RANGE: Grid 37: $33.89 - $35.58

HOURS OF PAY: 37.5 hours per week

SCHEDULE: Monday to Friday: 0900 hrs to 1700 hrs

START DATE: June 2, 2025

All candidates are subject to a criminal record check.

Please apply online by following the link: https://mpasociety.scouterecruit.net/jobs/2025013

Internal applications are due by 5:00 pm on Tuesday, May 27, 2025.

External applications are due by 5:00 pm on Tuesday, June 3, 2025.

Job Description – Program Coordinator

Classification Benchmark: Residence Coordinator

Grid Level: Grid 37

Collective Agreement: Community Subsector Association

Reports To: Manager, Resource Centre

Job Summary:

The Homeless Outreach Program Coordinator must be committed to the mission and philosophy of the MPA Society, as well as the principles of Psychosocial Rehabilitation and harm reduction strategies. The role involves working within the MPA Resource Centre, which offers a safe community environment for socialization and peer support.

The program aims to foster resilience, provide outreach, assist in housing, coordinate referrals, connect clients to financial resources, and promote self-empowerment through various supports, advocacy, and life skills training.

The Coordinator will oversee daily operations of the Homeless Outreach program and supervise Outreach Workers.

Functions & Responsibilities:

1. Conduct participant intakes through interviews and collaboration with outside service providers to determine eligibility, especially for clients not yet connected to mental health services or supported housing.
2. Coordinate staff activities, including assigning work, providing feedback, identifying training needs, onboarding new staff, and managing attendance.
3. Participate in case management and planning with clients and healthcare providers by gathering information, documenting needs, and supporting client goals.
4. Develop and oversee implementation of outreach programming in consultation with the Manager.
5. Assist in staff recruitment, including reviewing applications and participating in interviews.
6. Attend staff meetings to share information and assess individual and program needs.
7. Advocate for clients in areas like landlord disputes, financial aid, mental health, and housing, including accompanying clients to appointments.
8. Identify and provide information on community resources that meet client needs, including long-term mental health services.
9. Assist in budget preparation, monitor expenditures, and maintain financial records.
10. Maintain records such as care plans, progress reports, and logs.
11. Provide medication support per policy.
12. Handle client feedback, inquiries, and complaints appropriately.
13. Guide clients, volunteers, and practicum students as needed.
14. Perform functions of Homeless Outreach Worker and Resource Centre Mental Health Worker as required.
15. Perform other duties as assigned.

Education, Training & Experience:

1. B.A. in Behavioral Science or Diploma in Community Social Service – Mental Health preferred.
2. At least three years’ experience in a similar mental health setting with responsibilities such as crisis intervention, case planning, and support.
3. Three years’ experience working with individuals at risk of homelessness or with mental illness, demonstrating advocacy and empowerment skills.
4. Leadership training and two years’ team leadership experience, including motivating and coaching staff.
5. Experience monitoring and evaluating programs and prioritizing services.
6. Extensive knowledge of psychosocial rehabilitation, individual service planning, and life skills training.
7. Knowledge of concurrent disorders and harm reduction principles.
8. Satisfactory criminal record check.
9. Current First Aid, CPR, and NVCI certifications.
10. Class 5 BC Driver’s License; access to a reliable vehicle is an asset.

Skills & Abilities:

1. Excellent communication, problem-solving, and interpersonal skills.
2. Knowledge of community mental health, social services, legal, and forensic resources.
3. Understanding of psychosocial rehabilitation and concurrent disorders.
4. Familiarity with Vancouver rental market and housing resources.
5. Ability to work independently and as part of a team, exercise initiative, and exercise sound judgment.
6. Strong organizational and planning skills.
7. Ability to build rapport with clients, staff, landlords, and service providers.
8. Ability to observe and respond to client changes.
9. Proficiency with computer technology and data entry.
10. Instructional, analytical, and problem-solving skills.
11. Physical capacity to perform job duties.
12. Home management, conflict resolution, crisis intervention, and advocacy skills.