front desk hotel clerk

Government of Canada; Central Ontario; On-site; CAD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking dedicated individuals to join their team as front desk staff. In this role, you will be the first point of contact for guests, ensuring a warm welcome and providing exceptional customer service. Your responsibilities will include managing reservations, assisting guests with inquiries, and maintaining a smooth operation at the front desk. This position offers a unique opportunity to work in a dynamic environment where your contributions directly impact guest satisfaction. If you are passionate about hospitality and thrive in a fast-paced setting, this role is perfect for you.

Qualifications

• Must have a secondary school graduation certificate.
• Full-time enrollment is required.

Responsibilities

• Register guests, assign rooms, and process arrivals and departures.
• Provide information on hotel services and assist guests with special needs.

Skills

Customer Service

Clerical Duties

Problem Solving

Education

Secondary (high) school graduation certificate

Tools

Word Processing Software

Spreadsheet

Reservation Software

Computerized Bookkeeping System

Lightspeed

Job description

Overview Languages

English

Student status

• Secondary (high) school graduation certificate
• Full time enrollment

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities Tasks

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Perform light housekeeping and cleaning duties
• Provide customer service
• Make and confirm reservations

Experience and specialization Computer and technology knowledge

• Word processing software
• Computerized bookkeeping system
• Spreadsheet
• Internet
• Lightspeed
• Reservation software