Head Cashier - Gift Shop

City of Vancouver; Vancouver; On-site; CAD 45,000 - 60,000; Full time

Job summary

The City of Vancouver is seeking a supervisory role at VanDusen Botanical Garden, responsible for cashiering and retail sales. The position involves overseeing staff, managing inventory, and ensuring excellent customer service. Ideal candidates will have significant retail experience and strong supervisory skills.

Qualifications

• Considerable retail and cashiering experience with supervisory responsibility.

Responsibilities

• Overseeing scheduling, staffing, and cash maintenance for daily operations.
• Processing purchase orders and managing inventory.
• Providing information to patrons and resolving cash discrepancies.

Skills

Customer Service

Cashiering Methods

Inventory Control

Supervision

Education

Grade Twelve

Job description

This is a supervisory role responsible for cashiering and retail sales work performed at both the Gift Shop and the Admissions Desk at VanDusen Botanical Garden. The work involves supervising, scheduling and training of about 20 employees, assisting in hiring / recruitment and performing time entry for payroll. This position is also responsible for purchasing merchandise and stocking the Gift Shop. An employee of this class exercises considerable independence in the day to day supervision of both the Gift Shop and the Admissions Desk.

The position reports to the Supervisor of Revenue & Visitor Services at VanDusen Botanical Garden. All cashiers and gift shop staff report to the Head Cashier / Gift Shop. This position works closely with the Special Events Coordinators, Facility Booking Clerks, the Marketing Coordinator and the Vancouver Botanical Gardens Association staff.

Specific Duties and Responsibilities

• Overseeing scheduling, staffing, operations, and cash maintenance for daily operations at the Admissions Desk and for front of house at some special events.
• Processing purchase orders and invoices, receiving merchandise, resolving discrepancies in incomplete shipments with suppliers, calculating selling prices based on standard mark-up, maintaining accurate records of saleable merchandise and taking periodic inventory counts.
• Reviewing, recording, tallying and balancing fiscal remittances.
• Ordering and stocking supplies required at the Admissions Desk.
• Ordering and maintaining responsibility over registers, Moneris devices, and large cash floats (average of $10,000 cash) for special events.
• Invoicing and providing entry for groups such as tour companies, event groups, or large organizations as well as working with the Vancouver Botanical Gardens Association to assist with memberships and needs.
• Acting as the main point of contact for ActiveNet staff by programming point of sale buttons and layouts, and requesting new user accounts.
• Tending to issues and discrepancies and cash security requirements by updating safe access codes pertaining to the cash operations manual.
• Providing information to patrons and the general public.
• Other duties / responsibilities as assigned

Qualifications

Education and Experience :

Completion of Grade Twelve supplemented by considerable retail and cashiering experience, including some supervisory responsibility, or an equivalent combination of education, training and experience.

Knowledge, Skills and Abilities :

• Considerable knowledge and understanding of customer service skills
• Considerable knowledge of cashiering methods and practices.
• Considerable knowledge of shop buying, shipping, invoicing, and inventory control procedures.
• Working knowledge of standard office methods and procedures concerning the receiving and recording of remittances.
• Working knowledge of prices and sources of acceptable shop merchandise.
• Ability to establish and maintain effective working relationships with other staff and suppliers.
• Ability to supervise and train employees.
• Ability to deal courteously with the public.
• Working knowledge of the programs, objectives and layout of the facility.
• Ability to determine appropriate items to purchase in the correct quantities.
• Ability to display and sell merchandise effectively.
• Ability to operate cash registers and adding machines.
• Ability to receive cash and make change accurately and promptly.
• Ability to maintain accurate clerical records.

Business Unit / Department : Board of Parks & Recreation (1400)