Deskside Support

PeopleToGo; Greater Sudbury; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading company is seeking an IT Support Technician to provide intermediate-to-advanced hardware and software support. The ideal candidate will have experience in IMAC services, deskside support, and troubleshooting, along with strong customer service skills. This role requires flexibility and the ability to work independently or as part of a team. Interested individuals should apply with their resume and contact information.

Qualifications

• 3-5 years of IMAC experience with hardware roll-outs.
• 3-5 years of deskside support experience.
• 3-5 years of break-fix experience.

Responsibilities

• Perform hardware break-fix services on PCs, laptops, and servers.
• Provide Level 2 Help Desk support.
• Handle software installation and upgrades.

Skills

Troubleshooting

Customer Service

Communication

Education

Diploma from a recognized IT program

Tools

A+ Certification

Cisco Certification

Microsoft Certification

Job description

Responsibilities :

• Perform intermediate-to-advanced hardware break-fix services on PCs, laptops, network printers, and servers.
• Perform intermediate-to-advanced IMAC (installs, moves, adds, changes) services: hardware roll-outs, refreshes, and other hardware deployment activities on PCs, laptops, printers, POS devices, etc.
• Handle software installation, support, and upgrades.
• Perform intermediate-to-advanced deskside support services, including hardware, software, and network troubleshooting.
• Provide Level 2 Help Desk support.
• Perform basic LAN and internetworking activities.
• Handle depot service repairs and remedial maintenance.
• Respond to, update, and close calls from the National Dispatch / Call Management Center.
• Communicate with customers to diagnose problems, establish E.T.A., and parts requirements.

Knowledge, Skills, and/or Abilities Required :

• 3–5 years of IMAC experience with hardware roll-outs, refreshes, and deployment activities.
• 3–5 years of deskside support experience.
• 3–5 years of break-fix experience.
• Strong internetworking and troubleshooting skills.
• A+ certification and at least one certification from Cisco or Microsoft.
• Vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP) are a plus.
• Self-starter with the ability to manage multiple tasks.
• Ability to act as a Team Lead.
• Exceptional customer service and communication skills.
• Ability to work independently or as part of a team.
• Capable of completing tasks effectively with minimal supervision.
• Flexible work schedule availability.
• Minimum of a Diploma from a recognized IT program.

Interested individuals should apply with their most recent resume and daytime contact information.