information technology (it) assistant

Employment and Social Development Canada; Red Deer; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading company is seeking an Information Technology (IT) Assistant in Red Deer, AB. This permanent, full-time role involves managing network access, assisting users with technical issues, and providing training. The ideal candidate will have a Bachelor's degree and 2-3 years of relevant experience. The position offers a competitive salary and various health benefits.

Benefits

Dental plan

Disability benefits

Health care plan

Vision care benefits

Qualifications

• 2 to less than 3 years of experience required.

Responsibilities

• Manage network access and performance reports.
• Assist users with computer difficulties.
• Research and implement solutions from manuals and guides.

Skills

Computer programming

Education

Bachelor's degree

Job description

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Job details

Information Technology (IT) Assistant

Posted on May 14, 2025 by a licensed third-party for Employer details TORNADO INFRASTRUCTURE EQUIPMENT (NORTH AMERICA) INC

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Job details

Education: Bachelor's degree

Tasks: Give access to computer networks; Report on the performance of computer systems and networks; Respond to users experiencing difficulties with computers; Consult user guides, technical manuals and other documents to research and implement solutions; Provide advice and training to users; Collect, organize and maintain a problems and solutions log; Participate in software redesign; Supervise technical support staff; Provide business systems, network, and Internet support; Set up equipment; Manage incidents; Develop training strategies; Assist in operation, repair, and maintenance; Support scheduling and workflow.

Computer and technology knowledge: Computer programming

Experience: 2 to less than 3 years

Health benefits: Dental plan, Disability benefits, Health care plan, Vision care benefits

Support for newcomers and refugees: Assistance with settlement needs, social and labour market integration, recruitment, mentorship, diversity and cross-cultural training.

Support for Indigenous people: Building relationships, cultural competency training, access to Elders.

Location: Red Deer, AB

Workplace information: On site

Salary: $35.40/hour, 40 hours/week

Terms of employment: Permanent, Full-time

Schedule: Day, Morning shifts

Start date: As soon as possible

Vacancies: 1

Source: Job Bank #3306637

Overview

Languages

English

Education

• Bachelor's degree

Experience

2 to less than 3 years

On site

Work must be completed at the physical location. No remote work option.

Responsibilities and Tasks

• Manage network access and performance reports
• Assist users with computer difficulties
• Research and implement solutions from manuals and guides
• Train and advise users
• Maintain support logs
• Participate in software redesign and supervise staff
• Support business systems and Internet issues
• Set up and install equipment
• Manage incidents and training strategies
• Assist with operations, repairs, and workflow management

Benefits

• Dental, disability, health, and vision benefits

Employment groups

This employer promotes equal employment opportunities and encourages applications from all groups, including newcomers, refugees, and Indigenous peoples. Membership in a group is not a requirement.

Who can apply?

Canadian citizens, permanent residents, or those with valid work permits. Do not apply if not authorized to work in Canada.

Advertised until

June 13, 2025

Important notice

This posting is directly by the employer. Report inaccuracies or issues via the provided links.

Contact

For inquiries, contact us. You will not receive a reply to applications.