information technology (it) assistant

Lionhead Mechanical; Calgary; On-site; CAD 45,000 - 55,000; Full time

Job summary

A leading company in Calgary is seeking an IT Assistant to provide technical support and user training. The role involves solving computer issues, maintaining logs, and supervising support staff. Ideal candidates will have a college certificate and relevant experience in technical support.

Qualifications

• 1 to 2 years of experience in technical support.

Responsibilities

• Respond to user difficulties with computers.
• Consult user guides and manuals to implement solutions.
• Supervise other technical support workers.

Skills

Technical Support

Problem Solving

User Training

Education

College Certificate

Job description

• Education : College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
• Experience : 1 year to less than 2 years

Tasks

• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties

Security and safety

• Criminal record check

Work conditions and physical capabilities

• Physically demanding
• Work Term : Permanent
• Hours : 35 to 40 hours per week

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Information Technology It Assistant • Calgary, AB, CA