information technology (it) assistant

Government of Canada; Red Deer; On-site; CAD 55,000 - 70,000; Full time

Job summary

A leading government organization is seeking a skilled technical support analyst to provide comprehensive IT support, manage incidents, and assist users with computer systems. The role requires a Bachelor's degree and relevant experience in computer programming. The successful candidate will work on-site, ensuring effective support and training for users, while also supervising other staff. Benefits include a health care plan, dental plan, and disability benefits.

Benefits

Dental plan

Disability benefits

Health care plan

Vision care benefits

Qualifications

• 2 years to less than 3 years of experience required.

Responsibilities

• Provide business systems, network, and Internet support to users.
• Consult user guides and technical manuals to implement solutions.
• Supervise other technical support workers.

Skills

Computer programming

Education

Bachelor's degree

Job description

Overview

Languages: English

Education

• Bachelor's degree

Experience

2 years to less than 3 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities and Tasks

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computers
• Consult user guides, technical manuals, and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize, and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide business systems, network, and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Manage incidents
• Manage training and development strategies
• Assist in operation, repair, and maintenance
• Help with scheduling and workflow

Experience and Specialization

• Computer programming

Benefits

• Dental plan
• Disability benefits
• Health care plan
• Vision care benefits