Associate Manager, Integrations Strategy & Operations (Provider Incentivization)

DoorDash Canada; Toronto; Hybrid; CAD 80,000 - 120,000; Full time

Job summary

A leading company in the delivery sector is seeking an Associate Manager for Integrations Strategy & Operations in Toronto. This role involves shaping the integrations experience to enhance merchant satisfaction and operational efficiency, requiring strong communication and strategic skills.

Qualifications

• 5+ years of relevant experience.
• Proven stakeholder management skills.
• Ability to translate technical concepts into business solutions.

Responsibilities

• Develop and execute a market-leading strategy.
• Lead impactful, cross-functional initiatives.
• Champion the Integrated Merchant Experience.

Skills

Stakeholder management

Data manipulation

Communication

Job description

Associate Manager, Integrations Strategy & Operations (Provider Incentivization)

Toronto, ON

About the Team

On the Merchant Strategy & Operations team, our mission is to have best-in-class selection, build modern services for our merchants to grow their business, and help our partners operate. Our Partner Integrations team works with our Merchants to integrate their tech stack with DoorDash, such as integrating with the merchant's systems to improve operational efficiency and order quality. The team has grown significantly, evolving from serving only US restaurants to providing an integrations platform across multiple markets and industries globally.

About the Role

As the Associate Manager of Partner Integrations, you will shape the future of our integrations experience for Provider Incentivization. This involves understanding our business landscape, market intelligence, and merchant experience, then translating this into a growth strategy that improves the Merchant experience through higher quality integrations. You will lead cross-functional initiatives, gain buy-in, and oversee end-to-end go-to-market plans. This role reports to the Head of Restaurant Partner Integrations within our Merchant Strategy & Operations team. It is expected to be a hybrid role with some in-office presence.

You’re excited about this opportunity because you will…

• Develop and execute a market-leading strategy: Collaborate with Partner Integrations to align DoorDash's objectives with market demands, ensuring a resilient and growth-oriented network.
• Define the vision for our Partnership ecosystem: Set the direction, standards, and innovation pathways for our partnerships to drive continuous growth.
• Lead impactful, cross-functional initiatives: Drive efficiency improvements and enhance the Merchant experience while reducing operational costs.
• Champion the Integrated Merchant Experience: Act as an advocate for the integrated merchant experience, connecting the partner integrations team with key internal stakeholders.

We’re excited about you because…

• You’re detail-oriented: Organized and process-driven, able to document and communicate complex details clearly to both technical and business audiences.
• You’re a strong communicator: Capable of articulating project progress, technical challenges, and solutions effectively.
• You’re a self-starter: Proactive with a bias for action, thriving in a fast-paced, changing environment.
• You’re technically savvy: Comfortable with engineering concepts and translating technical jargon into understandable language.
• You’re a relationship builder: Skilled at influencing and motivating across various functions and levels, both internally and externally.

Qualifications

• 5+ years of relevant experience
• Proven stakeholder management skills
• Ability to translate technical concepts into business solutions
• Experience in creating and implementing new strategies
• Data manipulation skills (Excel/Sheets and SQL required)
• Excellent communication skills, both written and verbal