Associate Manager, Integrations Strategy & Operations (Provider Incentivization)

DoorDash; Toronto; Hybrid; CAD 80,000 - 120,000; Full time

Job summary

A leading technology and logistics company seeks an Associate Manager of Partner Integrations to develop strategies that enhance the Merchant experience. This hybrid role requires strong stakeholder management, technical understanding, and a detail-oriented approach. Join a dynamic team committed to innovation and growth.

Benefits

Premium healthcare

Wellness expense reimbursement

Paid parental leave

Qualifications

• 5+ years of experience in a relevant field.
• Strong track record of internal stakeholder management.
• Demonstrated ability to translate technical concepts to business solutions.

Responsibilities

• Develop and execute a market-leading strategy.
• Lead impactful, cross-functional initiatives.
• Champion the Integrated Merchant Experience.

Skills

Stakeholder Management

Data Manipulation

Communication

Detail-oriented

Technical Understanding

Relationship Building

Education

Bachelor's degree

Tools

Excel

SQL

Job description

About the Team

On the Merchant Strategy & Operations team, our mission is to have best-in class selection, build modern services for our merchants to grow their business, and help our partners operate. Our Partner Integrations team works with our Merchants to integrate their tech stack with DoorDash (e.g. integrating with the merchant's system(s) to improve operational efficiency for our merchants and order quality for our consumers). The team has grown tremendously, evolving from purely serving US restaurants as customers to servicing an integrations platform for DoorDash across markets beyond restaurants and across all our international markets.

About the Role

As the Associate Manager of Partner Integrations, you’ll play a pivotal part in shaping the future of our integrations experience for Provider Incentivization. This includes gaining a comprehensive understanding of our business landscape, market intelligence, and the experience of the Integrated Merchant. You will translate this key information into a transformational growth strategy that elevates the Merchant experience through higher quality integrations. As a strategy and operations leader, you will be responsible for gaining cross-functional buy-in and the end-to-end go-to-market initiatives. You will report to the Head of Restaurant Partner Integrations in our Merchant Strategy & Operations organization. We expect this role to be hybrid with some time in-office.

You’re excited about this opportunity because you will…

• Develop and execute a market leading strategy – In collaboration with Partner Integrations, formulate and deliver on a strategy that aligns DoorDash's objectives with market demands, ensuring a robust network that enhances our ecosystem's resilience, and propels sustained growth.
• Craft the vision for our Partnership ecosystem – Define the overarching direction and objectives of our ideal state, including the standards and requirements of our partnerships, and how DoorDash can drive continuous innovation and growth.
• Lead impactful, cross-functional initiatives – Drive initiatives to unlock efficiencies and elevate the Merchant experience through cross-functional enablement. Identify opportunities to both improve the live order experience for our Merchants and reduce operational costs for DoorDash.
• Champion Integrated Merchant Experience – Serve as the advocate for the integrated merchant experience, bridging connections between the partner integrations team and crucial internal decision-makers.

We’re excited about you because…

• You’re detail-oriented – You are process driven & highly organized, with a passion for capturing all details in a way that is understandable to both business and tech stakeholders.
• You’re a strong communicator – You can take a complex project and clearly communicate progress towards delivery, voicing technical challenges and a path to resolution along the way.
• You’re a self starter – You have a bias for action and are able to thrive in a fast-paced, constantly changing work environment.
• You’re technically savvy – You are not afraid of engineering terms and are able to fight through the technical jargon to translate concepts to a functional understanding.
• You’re a relationship builder – You can influence and motivate people at all levels across a variety of job functions, both internally & externally

Qualifications

• 5+ years of experience
• Strong track record of internal stakeholder management
• Demonstrated understanding for translating technical concepts to business solutions
• Proven success of creating and/or implementation of new strategy
• Comfortable manipulating data (Excel/Sheets and SQL required)
• Excellent written and verbal communication skills
• Bachelor’s degree required

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

If you need any accommodations, please inform your recruiting contact upon initial connection.

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

If you need any accommodations, please inform your recruiting contact upon initial connection.

We use Covey as part of our hiring and/or promotional process for jobs in certain locations.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144

To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.